Customer Experience Specialist till Samsung!

Customer Experience Specialist to Samsung!

Are you passionate about creating exceptional online experiences? Do you thrive in a dynamic environment where you can make a significant impact on customer satisfaction? If so, we have an exciting opportunity for you! Join Samsung Nordic as a Customer Experience Specialist!About the role

As the Customer Experience Manager for our B2B sites/shop-app and partner platforms, you will play a pivotal role in shaping the online journey for our customers. Your mission will be to ensure that our digital interfaces are not only user-friendly and accessible but also a pleasure to navigate. You'll be the driving force behind crafting a seamless and positive experience for every visitor.

The role will partly include:

Work tasks

• Own the sites and optimize the customer journey
• Align with stakeholders what the channel strategy is and what goals are set for each channel
• Work data driven on how we reach the goals and build a backlog of initiatives to prioritize with stakeholders
• Collect a backlog of initiatives outside D2C to secure we are following up and communicating enhancements & issues
• Reach out to EO (European office) and identify ongoing initiatives
• Test & QA EO/HQ driven development
• Request UX/Copy support when needed inside and outside team
• Align ongoing enhancements for Open & adjust to suit /Business & EPP
• Issue management – when issues are found on site, escalate in proper manner and collaborate with the right instances to secure functional site
• Support Merchandise team with EPP & /Business perspective & updates

We are looking for

• Are fluent in English, in both speaking and writing
• Have 2+ years of experience with similar assignments such as web-responsible or app-responsible
• Have been working with data driven approach
• Experience of Stakeholder management and are used to navigating between requests, dependencies, value and time
• Experience of Backlog management
• Is comfortable and enjoys working with both technical and design development

Knowledge can be gained through education, experience or self-taught.

To succeed in the role, your personal skills are:

• Strategical
• Networking
• Problem solver
• Detail oriented
• Manage and enjoys working with many things/projects at the same time

SamsungSamsung is a dynamic company in a fast moving industry, there are many opportunities to grow and develop! In order to enjoy working with us you must be a person who appreciates tempo, change and to take own initiatives.

"At Samsung, we deliver a superior experience every time by providing innovative customer solutions that drive retention and sales. It's the small details that make the major changes. By working together and focusing on the end-to-end Customer Journey, we constantly improve the Customer Experience."Praktisk information Start: omgående Omfattning: Heltid Arbetstider: 8-17 mån-fre (hybrid arbetsplats, där du kan arbeta hemifrån 2 dagar/vecka) Plats: Kista Samsung Nordics är en arbetsplats som värdesätter mångfald och innovation. Här får du möjlighet att arbeta tillsammans med andra passionerade individer som delar din strävan efter att använda teknologi för att göra världen till en bättre plats. Genom att vara en del av Samsung får du chansen att växa och utvecklas i en dynamisk arbetsmiljö där ingen dag är den andra lik. I den här rekryteringsprocessen samarbetar Samsung med rekryteringsföretaget The Wofi. Frågor gällande tjänsten är välkomna till ansvarig rekryterare, [email protected]. Vi ser fram emot din ansökan!