Technical Support Specialist to SKF

Do you have previous experience working with Technical Support? Modis is on behalf of our client SKF looking for a Technical Support Specialist to their office in the Gothenburg area!

About the role
SKF has been a leading global technology provider since 1907. Their fundamental strength is the ability to continuously develop new technologies – then use them to create products that offer competitive advantages to their customers. SKF achieves this by combining hands-on experience in over 40 industries with their knowledge across the SKF technology platforms: bearings and units, seals, mechatronics, services and lubrication systems.

As a Technical Support Specialist, you will be working at their office in Gothenburg but will be a part of a team that works primarily with customers in the Europe, Middle East and Africa. Your main task is to provide technical support on local and cloud-based software and hardware products to customers and/or field technicians via telephone, e-mail, live chat and other telecommunications assets by troubleshooting, researching, recommending corrective actions, test/replicates customer issues, document defect and enhancement request. Examples of daily work tasks are:

• Provide troubleshooting and technical support to company field engineers, technicians and external customers
• Perform a variety of semi-routine support activities in the support function mainly for software issues
• Assess and respond to situations where standard procedures have failed in isolating or repairing the problem software or equipment
• Resolve non-standard problems
• Drive support call to find root cause, correct and improve
• Document and maintain customer issues in a support case tracking system
• Communicate problems and engage engineering for resolution
• Evaluate engineering support requirement
• Participate in triage and cross-functional meeting with engineering and other teams

About you
We are looking for a person with earlier experience from the Technical Support field. You have the ability to operate personal computers, peripherals, mobile/handheld devices, backup devices, digital recorders and cameras and computerized test equipment. Furthermore, you are efficient in the use of computer programs such as operating systems (Windows Client and Server OS, iOS, Android etc.) and has knowledge of Microsoft SQL Server and Oracle, LAN/WAN/Wireless network architecture, MS Office Suites and has an understanding of simpler electronic and electric schematics.

As a person, you are courteous, proactive, positive and develops a good rapport with co-workers/customers. You also have the ability to be persuasive when instructing co-workers and customers. Furthermore, you are patient while explaining and/or listening to complex concepts and/or during stressful situations and are a team-player who performs well in a team environment,

We will attribute great importance to personal suitability.

About Modis
We are constantly striving to support our customers and consultants to become successful. As a consultant, you are our top priority and when you need us, we will be there for you. We will include you in our business and to our customers. You are our most important asset and for us to stay ahead you will take an active part in our business development and our offers to the market.

By becoming our colleague, your daily life as a consultant will be shifting with different assignments and projects in a variety of industries, systems and environments. Your experience will increase as well as your social and professional network. As a consultant, you are covered by collective
agreements, insurance, occupational healthcare, healthcare and discounts on training cards. We believe in connecting people so having regularly social activities is key for us.

Modis delivers a wide range of services and competencies within IT, Engineering and Life Science. Our services are characterized by speed, simplicity and quality. Modis is
represented in the United States, Canada, Europe with over 100 offices and with
more than 35,000 colleagues on assignments each day.

Your application
The service concerns a permanent employment in our consultancy team at Modis. For the right person, there might be a chance for an employment at SKF after a period of time. You are welcome to apply through the link below or simply contact me via:

Alexandra Fahlström
Telephone: 031-725 45 08

You are welcome with your application!

Keywords
Technical Support Specialist, SKF, Technical Support, Cloud, LAN/WAN, Windows Client, Server OS, SQL Server, Oracle, Electronic, Electric Schematics, Troubleshooting, Engineer, Technicians, Case Tracking System