• Notera att ansökningsdagen för den här annonsen kan ha passerat. Läs annonsen noggrant innan du går vidare med din ansökan.

Your tasks:
- Working hands-on with documenting solutions, Linux systems, Openstack and/or VMware clusters, Kubernetes cluster, Product CLI:s, scripting, protocol analyzers etc.
- Automation of IT services is a focus area for this position
- Create cost effective solutions through activities in IT and network design, planning and deployment
- Configure and integrate nodes and solutions into networks (new and existing)
- Maintain a stable environment and optimize the network elements and solutions as necessary
- Perform trouble shooting and customer support
- Drive continuous improvements of products and processes work as Application Support at our customers company.
- You will be tasked with:
• Eliminate problems by monitoring, analysing and grouping all incoming queries and problems
• Secure that users can pursue their professions through preventive support
• Provide information to customers in the event of operational disturbances
• Registration, initial support, prioritization and classification
• Prioritizing according to type, severity, SLA impact and work load
• Incident monitoring, tracking and communication
• Following the incident through until it is resolved
• Support, investigation and diagnosis

Location: Göteborg

Starting: Asap

Education/training
Our roles requires a basic technical education, sometimes university level.

Experience
We require at least 3 years of relevant job experience for all roles, mostly more.

Required experience for this role:
- Experience as an application technician
- Strong Shell script programming knowledge (Proficient in Python/Perl/Ruby is a plus)
- Strong Linux knowledge
- Good DB knowledge (SQL, NoSQL or similar)
- Good understanding of Support methodologies (ITIL)
- Customer support experience
- Strong analytical and problem solving skills

Work language: English

Meriting
- Swedish
- AWS/Cloud Environment
- JIRA Service Desk
- Experience with Agile methodologies (SAFe, Scrum), Continuous Integration/Delivery, Automated Deployment and System/Service monitoring
- Configuration tools like Ansible, Puppet, SaltStack, etc.

UCG/Radio Support is a consulting company based in Kista in northern Stockholm. Regardless placement you will be employed by UCG, with Swedish salary and benifits.

The Consultant roll
As a consultant you may be placed at different customers. UCG will assist with extra training when needed. As a consultant we need you to be flexible and to easily adapt to a new environment.

Detta är en jobbannons med titeln "UCG 020103 Application Technician Göteborg" hos företaget United Consultants Group UCG AB och publicerades på webbjobb.io den 2 februari 2019 klockan 00:00.

Hur du söker jobbet

Ansökan sker via e-post till [email protected].

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