PDU Cloud Senior Deployment and Support Engineer for CEE (270121)

Position Summary

PDU Cloud is responsible for the development of cloud products such as the BSP, CEE, HDS and SDN for Ericsson Operator or IT Cloud business, including Operator and Data Center solutions. These are part of a new generation of products that will run virtualized applications on Ericsson and other environments and hardware platforms. It is expected that virtualized products gradually will replace native solutions and become the main way of providing services for subscribers and enterprises. Our products and solutions are new in the cloud market place and you will be part of securing successful business for this new product area together with applications and services organizations.

We in PDU Cloud IDS are handling the activities related to Integration, Deployment & Support. We are now looking to fill positions in function area of deployment and support of Cloud in both HDS and CEE products and solutions with these positions in this job advert targeted towards CEE.

As a Deployment and Support Engineer in IDS you will work with supporting customer deployments in the field, integrating PDU Cloud products to solutions, answer product- and customer support questions and solve related problems, however also be involved in requirement analysis, design, TR-handling, product, solution and support documentation. We are looking for a genuinely curios person with great interest in the cloud and its technologies enjoying working with customers.

We travel to customer sites or other Ericsson offices to support PoCs (Proof of Concept), DVAs (Design Verification Activities), Deployments, onsite Support or other customer related activities.

Responsibilities & Tasks

Day-to day collaboration with Key Customers
Design and integrate infrastructure from open source components and perform troubleshooting in internal as well as in customer networks
Take part in the full development cycle from system design, through development, integration, verification, and deployment to customer support
Drive continuous improvements of products and processes
Constantly develop your competences
Perform Application and Product Support (incl. technical presentations and solution support)
Perform Deployment support
Solve incoming Product and Customer Support Requests
Perform Trouble Shooting in Customer networks including 24/7 emergency phone cover
Develop and Test High Quality Products
Drive Continuous Improvements of Products and Processes
Perform Continuous Analysis and Requirement Handling
Knowledge Sharing and Collaboration

Position Qualifications

Core Competences:

Experience with Openstack/CEE (another virtualization is a plus)
Hands-on experience with Networking (TCP/UDP, ICMP and DNS, etc.) OSI Layers, infrastructure services and security
Flexibility, adaptability, and willingness to learn new technologies to support the business
Ability to work well with people from many different disciplines with varying degrees of technical experience
Delivering results and meeting customer expectations
Planning and Organizing
Working in team and cooperating
Take own initiative, drive tasks, work with improvements
Possibility for worldwide short-term travels
Professional knowledge and hands-on experience in
Programming languages such as Java, C, C++, Python, Golang
Linux operating system, system tools, bash scripting, hardening
Virtualization technology like KVM and OpenStack,
Container technologies like Docker, LXC, Kubernetes,
Configuration management (e.g., Puppet, Ansible, SaltStack)
IP networking concepts and packet analysis (e.g., Ethernet, TCP/IP, Wireshark / tcpdump)
Virtualization (e.g., KVM, QEMU, libvirt) and Cloud technologies (e.g., OpenStack, Docker)
Product Development Knowledge
Product Life Cycle Management Knowledge
Business Understanding
Lean & Agile Knowledge and Skills
Working with People
Relating & Networking
Communication Skills
Coaching & Mentoring Skills
Adapting & Responding to Change
Creating & Innovating
Delivering Results & Meeting Customer Expectations
Planning and Organizing
Ability to work well with people from many different disciplines with varying degrees of technical experience

Minimum Qualifications & Experience Requirements:

MSc level in a technical discipline or the equivalent level of knowledge
English language

Preferred Qualifications & Experience Requirements:

Highly knowledgeable in virtualization/cloud technologies
Experience working with Operator or Data Center IT solutions and SW integration
Linux and Storage Competence
Wmware, Redhat or Openstack Competence
IP and networking competence
Python or similar scripting competence

Please apply as soon as possible since the process is ongoing.

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Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

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