UX/UI Designer, IKEA IT AB

ABOUT YOUAs a person you have a passion for creating digital products and experiences that resonate emotionally with customers and you are motivated to keep learning and to forget the obsolete.You are interested in the behaviours of the many people as users and motivated to drive business growth by ensuring an exceptional customer experience. You get energized by working both independently and interdependently and cross functions. You feel motivated by having an agile working approach and you are open-minded when it comes to change.  To be successful in this role you need a minimum of 2-3 years of experience in a UX/UI, Web Designer or equivalent role. You need experience in designing digital customer experiences and working in a data driven environment. Moreover you have experience working as a part of an agile team and you have knowledge of IKEA Brand, culture, values and ways of working.  You have knowledge in following areas:  ·        UI design for digital products and services·        changing digital trends in order to understand potential innovative solutions that meet customer needs ·        experience in designing and managing digital and mobile experiences·        experience of UX/UI design across multiple digital channels, web and mobile ·        experience of working in an agile, highly collaborative team and working directly with developers for implementation of designs·        the digital transformation and technology in transforming retail business and its customer experience·        good written and verbal communication skills, with the ability to communicate with business-leaders·        IKEAs corporate identity, core values and vision of creating a better everyday life for the many people In addition you have knowledge of user-centred design, theory and practise and experience of delivering digital solutions with knowledge of web based solutions. You have UX design skills including drafting wireframes, information architecture and customer journey mapping. As a person you have good interpersonal skills with the ability to build trustful relationships and capability to manage internal stakeholders in a business environment. As a leader you have the ability to demonstrate IKEA leadership skills, especially in interdependent leadership, by using sound judgements to make timely and effective decisions. Finally you understand the complexity of IKEA business and the role of technology as an integrated part of the business. ABOUT THE JOBIn the role as UX/UI Designer you will be responsible to maximise the digital customer journey; drive higher customer satisfaction, engagement and conversion for all and at the same time continuously support the development of digital products that enhance customer experience. You will:·        provide input into defining, and support implementation of the User Experience (UX) & design strategy ·        provide insight into discussions to develop and maintain the right focus on user experience and enable effortless, intuitive and reliable interactions between IKEA and its customers·        use the insight from the Data Science & Analytics teams to understand user/customer behaviours, using this data to inform designs for use interfaces to improve the user experience·        create concept sketches, user flow diagrams, wireframes, prototypes, and detailed interaction specifications, as needed to support the definition of the story for the Product development team·        participate in digital initiatives that positively impact user experience, loyalty and increase conversion·        monitor changing customer behaviours and develop strategies to enhance IKEAs customer proposition·        maintain an excellent understanding of customers profiles and personas to inform designs and experiences·        together with senior team members, work closely with the Customer Experience team to drive conversion through the improvement and consistency of the customer journey through all customer touch points ·        work across initiatives within INGKA Group, steering solutions towards the correct focus on customer experience