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The Application Support Engineer is responsible to help Episerver´s partners and customers diagnose and resolve development questions and inquiries. The position requires balancing customer service, technical troubleshooting, and communications skills to handle the day-to-day delivery of technical developer assistance to Episerver´s partners and customers.If you are service minded and come from a development background and are self-motivated and like to collaborate with your colleagues to find the best solution that solves the customer problem, then Episerver is the place for you to excel further in your career. As an Application Support Engineer, you will Respond to partners and customers’ support inquiries via email and phone.Follow departmental procedures for response time, ticket creation, follow-ups, transfers and resolution.  Effectively manage a personal ticket queue of new and ongoing ticketsDeliver outstanding customer service to Episerver´s partners and customersProvide suggestions and recommendations on improvements and inefficiencies in code provided through ticketsFollow-up and investigate all unresolved tickets. This includes reproducing issues and collaborating with internal experts to solve the issue in a timely fashion.Build strong and effective working relationships with other departments. Add valuable and pertinent information to Episerver´s knowledgebase.Ensure current SLA's are fulfilledHelp with technical troubleshooting, problem solving and technical guidanceLiaise with internal and external stakeholders keeping the communication flow up to dateAttend team meetings, collaboration sessions, internal and external trainings and participate in an on-call rotation.Enforce and continually improve support center processes with the goal of high customer satisfactionShow the ability to think critically and outside the box to find solutions to complex issues.Serve as a point person in support related situations internally and externallyEstablish expertise in all technology areas of the Episerver productsAbout you:NET, MVC, and C# experienceDemonstrate expertise in other web technologies including MSSQL ,WCF, WebForms, jQuery, CSS(3), HTML(5), and Javascript, Dojo ToolkitProficient in diagnosing code related issues.Must possess a sense of urgency and passion for customer service.Strong written and verbal communications skills; ability to communicate with audiences of all levels, including developers, marketing users, and IT professionalsFast learner with superb troubleshooting and analytical skills to solve complicated system, web browser, and application issues. This also includes taking the initiative to learn new technologies outside of the work environment.Ability to work independently with minimal supervision while focused on delivering results set forth by management.About us: Monthly office gatherings to celebrate work anniversaries, acknowledgement awards, and to cheer the wins whilst enjoying some great foodConsistently demonstrate our security values by being ISO 27001 certified and GDPR compliantVariety of committees to choose to join, a great way to get to know your colleagues.Excellent virtual facilities to stay connected with colleagues globally  

Detta är en jobbannons med titeln "Applications Support Engineer" hos företaget EPiServer AB och publicerades på webbjobb.io den 23 september 2019 klockan 00:00.

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