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Our growing office is looking for an experienced IT Support Engineer to facilitate the creation of casual games played by millions of users daily.
Your role within our Kingdom
You will be responsible for providing a superior level of IT support services to the employees of King. You are highly technical and an expert working within environments where Windows, Mac OSX and Linux co-exist in harmony. You will have proven commercial experience working in a fast growing company within an IT Support Function.
You will also:
Provide end user support for applications and systems like MS Office, VPN, IP Phones (Cisco), Mobile Phones and video conferencing systems
Work with all of the normal IT support tools including but not limited to: Active Directory, Exchange, antivirus, imaging (SCCM and MDT), Mobile Iron, disk encryption, spam management (Proofpoint)
Ensure joiners and leavers IT requirements are managed correctly
Manage the IT assets through their entire lifecycle from acquisition to disposal
Gather and translate user expectations to technical solutions
Create and update documentation using a wiki (Confluence)
Mentor customers and deliver end user training
Monitor and manage the IT ticket queue to ensure SLA's are achieved
Skills to create thrills
You are a customer service oriented team player whom possesses excellent organisational skills
Ability to adjust quickly to changing priorities and make quick decisions with limited information.
Basic knowledge of Microsoft Windows Server operating systems and email systems (Exchange)
Advanced knowledge in Microsoft Windows applications such as Microsoft Office suite.
Aware of security standards to protect personal IT devices
Basic understand of Internal networks(routing, DNS, DHCP, etc)
2 years experience in hardware installation and troubleshooting of PC's and Macs This includes working with hard drives, motherboards, CPUs, PSUs, GPUs, soundcards, monitors etc.
Knowledge in Printers and Microsoft Printer Server.
ITIL Version 3 experience a bonus skill
BA/BS degree or equivalent practical experience.
Excellent written and spoken English
Ability to travel between King offices as required
We're knights of creativity
We believe that great games are developed by working in small, autonomous creative teams that control the whole process from idea to amazing game. Our close connection with and instant feedback from the player community, enables us to deliver truly magical moments. We value your free time and your need to refuel, relax and find inspiration by playing games with your colleagues, being at home with your family or going to the gym or out for a run. That's how we stay creative. That's why we call ourselves developers of magic and knights of creativity.
Want to join our Kingdom?
Please send us your CV by clicking the Apply now button. All applications must be in English.
If you are interested in hearing a bit more about us or the role you are more than welcome to contact Rebecca Riviere Henriques, Senior Recruiter, on + 46 723 961477.
The brilliant experience we give our players comes from the diversity and experience of our people. A great saga needs all sorts of heroes. That's why we hire all sorts of talent.