Client Support Account Manager

Join the Digital River World Payments Team

Every day, tens of thousands of companies rely on Digital River for the proven expertise and comprehensive cloud commerce, marketing and payment solutions they need to build, manage and grow their businesses on a global scale. The heart of our enterprise payments business is sprung out of Stockholm, where the main part of the Digital River World Payments team is situated.

Our around 100 employees in Stockholm are all devoted to providing first class payment services for merchants who need truly global internet payment capabilities. We operate in a flexible, quickly changing environment, with demanding and compelling technology challenges, which make our daily work complex, difficult and very interesting. At Digital River, we're always looking for passionate and talented people. Join us, and let's see where we can go together!

We are currently hiring a Client Support Account Manager, who will be responsible timely and qualitative support to our merchants, reporting directly to the Manager of Client Support.

Responsibilities

- Deliver timely and qualitative support to clients.
- Help the integration team taking new clients live in a timely and qualitative way.
- Maintain good relationships with clients and partners.
- Apply the defined support processes for all support errands.
- Participate in internal projects to supply requirements from a Client Support perspective.
- Contribute to developing and improving the payment services, the support processes and the overall client satisfaction.
- Training of new team members
- Assist Sales with client related projects, meetings and business reviews.
- Contribute to developing and improving the Client Support department and the company as a whole.

Qualification Requirements

- Bachelor's degree or equivalent university education within relevant area.
- Knowledge of and experience from working within a customer oriented environment.
- Knowledge of and experience from working with Microsoft Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Familiarity with SQL and Linux is an advantage, but not required.

Language Skills

Excellent written and verbal language skills in English is required, including the ability to communicate clearly and efficiently with others. Fluency in Swedish is preferred, but upon other relevant language skills not required.

Other Skills

You will need an excellent ability to handle different tasks simultaneously and being flexible while continuing to deliver high-quality results. The role requires you to work in an organized, structured and accurate way. You perform well independently as well as in teams, and have the knack to handle different types of people in different situations, in a calm and focused way.

Apply Now

Do you want to join our team? Please apply to the position by accessing our careers page at http://www.digitalriver.com/company/careers. We look forward to hearing from you as soon as possible.