Operations Assistant

THE TEAM:
In Sweden the TAM organization consist of 2 teams. We have a team of 8 field staff who maintain our 1350 TV panel, spread across the length and breadth of Sweden. We have team of 8 office based staff supporting the recruitment, selection and maintenance of this TV panel and in the collection, processing and delivery of the TV data to clients.

THE JOB:
As an Operations Assistant you will be part of the office based team and will together with your 8 colleagues perform the more technical aspects of the TAM business.

Your tasks will among others be:
- TAM data processing, ensuring timely and accurate delivery to clients.
- Maintaining quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends
- Interacting with global teams on a daily basis.
- To be a part of the on-call service, being on a rolling schedule for on-call nights and weekends.
- Performing adhoc tasks as are necessary.
- Supporting and maintaining audio referencing equipment ensuring their constant availability.
- Data analyzing ? respond to internal and external data queries.
- Performing technical deep-dive analysis; including panel checks, raw viewing data level checks, reference site checks, etc.
- Creating reports and communicating to colleagues and clients
- Automating processes by developing applications and scripts

THE PERSON
We are looking for an experienced and flexible candidate with a technical education, strong interpersonal skills and the will to work on-call every 3-4 weeks.

In more details we are looking for a candidate that has:
- A university degree in technical/mathematical field or equivalent demonstrated experience.
- Three years working experience in a relevant role.
- Programming and scripting skills; including VBA, Excel, SPSS an advantage
- Good knowledge of Statistics and numeracy skills an advantage
- Excellent command of English and Swedish, both written and verbal.
- Base level of knowledge on Linux operating system an advantage.
- Good knowledge on Windows operating systems (including MSOffice platform).
- Strong interpersonal skills and the ability to develop effective relationships with other stakeholders.
- The ability to work independently and within a team environment.
- Effective communication skills - able to communicate the information with clarity and precision.
- It is an advantage not mandatory if you have understanding in TV broadcasting technology: Digital terrestrial TV, Satellite TV, Cable TV, CAM, SmartCard and encryption systems.

Above competencies and experiences will be taking into consideration bus the most important thing for us is to find a candidate that will fit the group and contribute positively to the team.

YOUR OPPORTUNITIES AT NIELSEN:
We look forward to welcoming you in a house with a focus on well-being, where the demands and work pace are high and where self-responsibility and corporation are essential.

It is an advantage if you can start immediately.

We decline calls from salespersons.

If you have questions, please feel free to contact Carina Arosén: [email protected]

Application and CV in English should be sent as soon as possible and no later than June 18th 2015 via the link below. Interviews will be performed continuously.

We look forward to hearing from you.