4G / 5G Packet Core Tier 2 Support Engineer (345626)

Abouth this role:

Ericsson’s Packet Core products are growing on the market and our customers are now beginning the transition to 5G. With more customers and an increased need to support early 5G launches we need to strengthen our Customer Support team for the Evolved Package Gateway (EPG) and Mobility Management Entity (MME).

• Do you have the skill and will to work with cutting edge technology requiring constant competence development to keep up?
• Do you have a passion for troubleshooting, finding the root causes of and solution to complex technical problems?
• Do you enjoy being the key technical person that many depend on to fix urgent customer problems?
• Are you comfortable in a Linux/Unix environment and have a keen understanding of IP protocols and IP-based routing?
• Are you interested in mobile networks and want to be part of the transition to 5G and the evolution of our Ericsson Packet Core products to cloud native?
• Are you a team-player with good communications skills, fluent English and a professional attitude?

If this is you, then we can offer:

• A challenging role driving Customer Service Requests by being a key player in customer emergency handling.
• Participation in the Deployment support team that directly support our most prioritized customer deployment projects.
• To be a member of a great team with huge experience in mobile networks where everyone helps each other and has regular competence sharing sessions.
• Constant learning through courses, training and rotations.
• Possibilities to travel to customers or other Ericsson sites, to build an Ericsson-wide network and to make a name for yourself as a technical expert.
• The satisfaction of knowing that you make a difference for our customers every day.

Location for this role: Göteborg. The successful candidate is expected to be physically located at our office in Lindholmen: https://play.ericsson.net/media/t/1_4uzjsc8u

Kindly note that we cannot process applications sent via email.

Please send in your application in english as soon as possible since the process is ongoing.