Design Operations Lead

The Digital Banking & IT organization consists of more than 1700 employees spread over four home markets. The unit is responsible for channel experience, tools and solutions for customer meetings, innovative solutions utilizing Open Banking, technologies and infrastructure to run and future-proof the bank.

Swedbank is the bank for the many. We believe in a diverse and inclusive workplace, and we want all our employees to feel valuable and have the prerequisites to develop and perform at their very best. Inspiring and learning from each other is what moves us forward. Join us in our journey and find out more about us at: swedbank.com/work-with-us

About the job User Experience & Service Design has grown fast in terms of importance and headcount in the past few years at Swedbank. As a design organization grows, the small inefficiencies and frictions in the design work that used to be manageable in a small team starts to compound and grow to a point where it all adds up to really affect the bottom line. That's why we're now doubling down on ironing out the kinks in our design operation to basically build the best design organization in all of Sweden. Design Operations (DesignOps) commands a central role in this work.

For us, DesignOps is about creating the best conditions possible for designers to get things done and enable design to create maximum value with minimum friction. Basically, making sure the design practice, the people and the projects are healthy. DesignOps activities span from making sure that everyone has a proper Sketch license to creating staffing plans and building a strong design culture.
You will lead and coordinate most work related to organizational development. Many designers at Swedbank take part in this work in one way or another. There are currently nine defined improvement areas, each one having a designated responsible person from the design organization driving the work. You will coordinate and lead the work done in these nine areas.

Your responsibilities will include:

Lead and coordinate all work related to DesignOps and continuously work to achieve the goals set up for your area
Continuously review and track the health of our design organization and act on frictions or issues that you identify
Coordinate and work closely with our Design Systems team
Help ensure that we have the right people in the right place at the right time
Help ensure that we produce design work of consistent and high quality
Help ensure we work efficiently
Help ensure we collaborate well with each other and other stakeholders
Why work with me and my team? - Jonas Juréen Wherever I work my strong focus is on the customer - getting the right things done in the right way has always been prioritized, and I strongly believe that providing a great experience will result in happy customers, which drives business. In Swedbank I get to work with equally minded people who are experienced and skilled in UX, CX and an agile way of working, which is very rewarding, and I learn a lot from my peers and colleagues – and working for me you will be part of this great team of experts where we share our knowledge and learn new things every day.

What you need to succeed

You know what an effective, efficient and healthy design organization looks like in an agile and design driven company
Experience in leading people and projects
A certain level of seniority that we think corresponds to around 10 years of experience in a design and/or digital development field
A capacity to take charge, tackle problems and get things done – in a well-organized way
Empathy and a willingness to truly support and help our designers
Great communication skills
What you may have worked with previously Lead or manager of a UX team
Chief product owner in agile delivery organisation
Leading role at a Digital agency
Senior team lead or manager in a digital business environment
Potential next steps in your career after this job At Swedbank we have a lot of exciting opportunities, you lead yourself to find experiences that inspire you – We stand behind you and support you.
 

We want to inform you that the recruitment process may be delayed at the moment due to the current circumstances regarding COVID-19. Thank you for your understanding!

Nothing of interest for you – recommend the job to a friend!

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services.