application support specialist, göteborg

We are looking for an support specialist carrying out 2nd line support within telematics, for one of our customers in Gothenburg. For this assignment, you will be employed by Randstad Technologies and be a part of our great Infrastructure team. 

Your primary responsibility will be to manage application support/monitoring  for connected solutions delivered to customers globally, by addressing incidents and requests. 

You will be carry out support according to the agreed service levels, which also requires a good understanding of the user roles, the applications and the services provided. It will entail communication with different departments and suppliers based in both Sweden and other geographical locations. The team follows well-defined ITIL processes to ensure efficient handling of issues and quality in delivery. You will collaborate with suppliers and partners  to help customers increase profitability and growth by using connected services.

You will be a part of a work group that will take maximum advantage of the strength inherent in diversity in knowledge, experience, age, gender and nationality. On this assignment, our customer can offer an opportunity to work with experienced and knowledgeable colleagues in an exciting and dynamic global environment. 

• Supporting customers by handling incidents and requests 
• Analyzing and resolving incidents 
• Identifying potential solutions for defects 
• Securing knowledge management by documenting and sharing information 
• Manage incident status communication with customers and stakeholders 
• Contributing with suggestions to improve deliveries 
• Participating in maintenance and deployment activities

• Master’s degree within computer science and/or experience within the following areas:
• Database knowledge; SQL/Oracle or other
• Some experience of programming (preferably java)

 meritorious:
• Experience from automotive and/or telecom
• Experience of telematics (support and monitoring)
• Experience of scripting (java preferably or other)
• Fluent in Swedish (written and spoken)   
• Knowledge about ITIL processes

You are a positive team-player with can-do personality and high communication skills. You find it rewarding to find resolutions to problems and have creative set of mind in trying to find solutions to the challenges you are facing. Furthermore, you are service minded and have a pro-active approach and enjoys sharing your knowledge, the success of the team, and contribute with joy and energy. 

For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Last date to apply: 2020-08-09,  selection and interviews will be ongoing. The position may be filled before the last day of application, therefore, apply as soon as possible. For more information: [email protected]

N.B, due to summer holidays, our respons to you, might be a bit longer than normal.