IT Support Technician

Are you interested in working at an international fast growing tech company in an IT support team that thrives in supporting and helping each together? Are you looking for an opportunity to work with the latest developments in IT infrastructure and learn every day? Sinch is looking for an IT Support Technician to our HQ in Stockholm.

At Sinch we develop and provide a real-time cloud-based communications platform for SMS, voice and video calling. Our platforms process over 30 billion transactions every year and we are able to reach 5 billion mobile users globally. If scale and complexity excite you, Sinch is it.

The essence of the role

Sinch is growing, and we are growing fast! As an IT Support Technician you will be part of a growing team and you will mainly work as first- and second-line support to the Sinch employees. You will be responsible for supporting employees globally and you will work closely with your colleagues to resolve issues relating to the IT-infrastructure.

The role will require you to work in shifts, to cover US time zones. This will be one week every month working Atlanta hours, which is 2pm to 11pm Stockholm time.

Key responsibilities include:

• Be the first- and second-line support for all IT issues
• Answer and resolve IT issues
• Install and repair computers
• Troubleshoot hard – and software
• Administration/Support of Microsoft 365 environment and related support systems
• Documenting solutions and creating guides to improve and simplify the work for the IT team

Who are you?

This is a challenging role with a steep learning curve. In order to be successful in this role you have to be curious and always want to learn new things! You love IT and problem solving. You have strong customer focus and a desire to always create value for your stakeholders. The role requires you to have the ability to work independently and take full ownership of your own work as well as be a team player.

We see that you have the following in order to be successful in this role:

• 2-3 years of relevant working experience
• Good knowledge of Windows and macOS operating systems
• Good knowledge of Microsoft 365 Administration
• Good knowledge of troubleshooting hardware issues and changing computer components
• Experience of working in Azure and Microsoft Active Directory
• Experience in support for Android/iOS devices
• Fluency in written and spoken English

Big Plus

You’ll stand out from the crowd if you have:

• Good knowledge of the Microsoft environment in general and if you have studied IT at university.
• Fluency in the Swedish language

Our corporate language is English, therefor please submit your application in English.

Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day.

Get in touch and join us on our journey!