Product Owner, Customer & Loyalty

Are you driven by engaging and creating customer loyalty? We are now looking for a Product Owner Customer & Loyalty (CRM) who wants to help Clas Ohlson create the best possible customer experience.

You will be involved in building and developing a sustainable digital platform that enables growth over the next 100 years at Clas Ohlson. You will also participate in many different digital projects and can make your own mark on the business.

If you like working agile and want to work with customer focused solutions - read on and apply today!

About the role

As Product Owner Customer & Loyalty at Clas Ohlson, you get to lead scrum teams in a SAFe environment and set the direction for development teams and relevant key people. In the role of Product Owner, you are responsible for prioritizing orders for product functions, planning the product's development ahead and detailing the requirements together with the development teams. You evaluate on an ongoing basis and ensure that your work maximizes business value in line with strategy and ROI.

You will define our product vision and find growth opportunities in customer and loyalty. This includes, among other things, customer identification, personalization and loyalty programs that increase the lifetime value of our customers. We also see that you implement changes in Customer Management and train your colleagues in these. We hope you enjoy keeping up to date with what's happening in the market. In your role as Product Owner, you will do research and analyze both the market, the product, UX and competitors to find potential development opportunities. Of course, you run the planning for product releases and tell within what time frame you can expect new functionalities.

Who are you?

We believe that you are agile when it comes to both processes and principles. You are analytical and have an eye for detail and are happy to solve problems in a creative way. You have several years of experience working as a Product Owner Customer & Loyalty (CRM) and IT systems within that area, and now want to focus on developing and improving services.

We believe that you have an academic education in BSc in Computer Science, Business Administration, Engineering or similar relevant field. What education you have matters a little less, but the most important thing is that you have a technical understanding and a good sense of business, customer travel and innovation. We also appreciate structure, so it is natural for you to organize & coordinate activities and individuals within the role of Product Owner, it is a plus!

Location: Malmö

Do we suit you?

We want you to step into this office and feel that you can be just who you are. Here is one thing that brings us all together - everything we do binds us together and that we do it together as a team. It is the core of our culture and it puts into words how we want to treat each other and our customers. At Clas Ohlson, everyone should feel welcome and noticed. We also believe in diversity and that our employees' different backgrounds, personalities, experience and skills are the path to success. We are passionate about simplifying life. Together with you, we want to simplify everyday life for all our customers!

Application

Questions about the position are answered by recruitment officer Andreas Dahlberg, [email protected] or +46 790 612 088

Welcome with your application! Applications are processed on an ongoing basis.

ABOUT CLAS OHLSON AB

Founded by Clas Ohlson in 1918. Our mission is to help and inspire people to improve their everyday lives by offering sustainable, smart, simple and practical solutions at attractive prices. Clas Ohlson is one of the Nordic region's strongest retail brands.