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Join the Digital River World Payments Team!

Every day, tens of thousands of companies rely on Digital River for the proven expertise and comprehensive cloud commerce, marketing and payment solutions they need to build, manage and grow their businesses on a global scale. The heart of our enterprise payments business is sprung out of Stockholm, where the main part of the Digital River World Payments team is situated.

Our around 100 employees in Stockholm are all devoted to providing first class payment services for merchants who need truly global internet payment capabilities. We operate in a flexible, quickly changing environment, with demanding and compelling technology challenges, which make our daily work complex, difficult and very interesting. At Digital River, we?re always looking for passionate and talented people. Join us, and let?s see where we can go together!

We are currently hiring an Application Specialist who will be responsible for monitoring, troubleshooting and supporting all applications within the payments platform, reporting directly to the Manager of Client Support.

Responsibilities

- Monitor, troubleshoot and support applications both in the production and the acceptance environment.
- Provide 2nd and 3rd line technical support to clients.
- Deploy new applications and verify the functionality both in the production and the acceptance environment.
- Provide technical support around the payments platform to other departments.
- Communicate with banks and partners as necessary for the payment service to operate satisfactorily.
- Duties may periodically include being on-call, meaning responsibility for the 24/7 availability of the platform out of office hours, to make sure critical services are always delivered.
- Participate in internal projects to supply requirements from an operational perspective.
- Apply the defined support processes for all support errands.
- Contribute to developing and improving the payment services, the support processes and the overall client satisfaction.
- Training of new team members
- Contribute to developing and improving the Client Support department and the company as a whole.

Qualification Requirements

Bachelor's degree or equivalent university education within relevant area.
Knowledge of and experience from working with Linux/UNIX environments.
General knowledge within the following technical areas: Data communication and networks, data encryption, databases and SQL, programming and scripting.

Knowledge of and experience from working with Microsoft Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook).

Language Skills

Excellent written and verbal language skills in English is required, including the ability to communicate clearly and efficiently with others. Fluency in Swedish is preferred, but upon other relevant language skills not required.

Other Skills

You will need an excellent ability to handle different tasks simultaneously and being flexible while continuing to deliver high-quality results. The role requires the ability to work in an organized, structured and accurate way. You also perform well independently as well as in teams.

Detta är en jobbannons med titeln "Application Specialist" hos företaget Digital River World Payments AB och publicerades på webbjobb.io den 13 augusti 2015 klockan 18:44.

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