Technical Support Engineer

At Tink, we’re creating the foundations that a new world of finance will be built on. By constantly challenging ourselves to go further and do better, we’re developing the ground-breaking services that businesses will use, to revolutionise the way millions of people manage their money. The world of financial services is changing fast, and we will continue to be at the forefront of it.

As Europe's leading open banking SaaS provider, Tink’s customers provide financial services to other companies and to consumers. Tink Support is responsible for providing technical support to all of our customers to enable them achieve their goals using the Tink platform. We proactively work with colleagues across the organisation to find solutions, acquire expertise, and support engineering and product areas.

The team is composed of people who work closely together to provide timely, pragmatic and relevant solutions. Teamwork is vital to how we work and who we are - we are committed to sharing knowledge and helping each other improve.

We’re looking for people who thrive in finding ways forward to solve problems even in those tricky situations where there are no obvious solutions at hand.

At Tink, Technical Support Engineers address a combination of complex technical issues and commercial priorities.

Some typical day-to-day activities include:

- Triaging and handling support requests
- Evaluating evidence gathered from customers for troubleshooting
- Analysing logs
- Checking and verifying data
- Referring to the Tink codebase
- Finding answers to your questions from other teams
- Meeting and talking with customers
- Answering questions on how to use the Tink APIs
- Resolving blockers for customers to help them go live

Amongst other responsibilities, you will:

- Own and resolve support requests from our customers
- Troubleshoot and provide creative solutions to complex technical problems
- Reproduce and debug issues across all of Tink’s products and technology stack
- Onboard customers to the Tink platform, supporting them in their implementation journeys to going live
- Collaborate with engineering, product and commercial teams to meet customer requirements and deliver solutions
- Handle Tink’s incident management response process and be part of a 24/7 on-call rotation for incident response
- Work with product and engineering teams to design and implement improvements to the Tink platform

To succeed in this role, we think you:

- Are ambitious, ready to make an impact in delivering the future of financial services
- Want to work for a SaaS provider in a financial services context
- Have previously worked at a software company where you provided business to business technical support
- Have an analytical mindset and enjoy solving problems
- Lead colleagues and customers in order to deliver timely solutions
- Can engage in a demanding range of technical, product and customer focused problems
- Work in a pragmatic and solution-oriented way
- Read and understand code written in languages such as Java
- Learn quickly and remain adaptable
- Speak and write in English to an excellent level
- Share a commitment to excellence

It is advantageous - but not essential - if you:

- Have experience in business to business Enterprise SaaS support
- Have previously worked in financial services
- Can use and develop solutions using REST API and gRPC services
- Have experience working with applications that use big data
- Hold a degree in computer science, software engineering or have the equivalent experience
- Speak and write Spanish fluently

Life at Tink

In an environment that’s filled with skilled and creative colleagues, and a culture that encourages people to make their ideas happen, you can have an impact like nowhere else. We all help each other to build new skills and best practices through the diversity of our backgrounds and opinions - while having a lot of fun in the process. Do you want to be part of our story and join one of the leading fintechs in Europe?

We're looking forward to your application!