IT Supporter

Key responsibilities
Help desk support and user training:
Responsible for user desktop/laptop, scanner, printer support, helps resolving problematic events.
Responsible for desktop/laptop provision, prepare corporate standard OS/Software/Application and security settings before distribute to end users.
Responsible for user training on IT platforms/OA/Application/Services.
System implementation and maintenance:
Responsible for system implementation and maintenance, including windows server system, web application system, database and storage system.
IT infrastructure construction and maintenance:
Responsible for IT infrastructure construction and maintenance, including IT server room, structure cabling system, video conference system, UPS etc.
Supplier management:
Responsible for service provider quotation, biding, negotiation and supervising the engineering work provided by service provider.

Competencies required:
Bachelor or above degree with major in computer or information related technologies
3 years or more of experience in related fields
Familiar with Windows server systems, such as AD (Active Directory), DNS, DHCP, Web server, SQL server etc. Proficient in server troubleshooting and maintenance. Knows disk arrays, SAN/NAS storage etc.
Skillful in IT infrastructure items, such as server room facilities, structure cabling system, UPS, door access control/CCTV, air conditioning etc.
Skillful in laptop/desktop, OS, office software troubleshooting and maintenance.
Proficient in TCP/IP technologies.
Familiar with LAN technologies, knows building-level LAN architecture. Proficient in common LAN protocols and configurations. Familiar with Huawei switches is preferred.
Optimistic, pro-active, team player.