Global IT-Service Manger ASSA ABLOY AB, Sweden IT

Global IT-Service Manager ASSA ABLOY AB
Role summary

ASSA ABLOY AB's Department Global IT Shared Service Center is now searching for a Global IT-Service Manager. The team responsibility for this role consist of approximately 20 persons within the area Application Management, Hosting & Collaboration, Networking and Process Management.

Responsibilities and challenges

As a Global IT-Service manager, you manage the team at an operational level with close proximity to the business, with great opportunity to be involved and influence the development and results in the right direction.

In this position you will be executing the strategy and ensure execution of continuous standardization of the IT infrastructure and application management services. In close partnering with internal customers and external strategic partners, you will increase the quality for IT infrastructure and application services based on selected ITIL processes and plan for future growth.

You will be responsible for Incident Management, Problem Management and Change Management. You will also define, follow-up and ascertain organizational compliance to Service Management processes.

The position has its basis in ASSA ABLOY's office in Landskrona and you will report to the IT Director Global IT Shared Service Center at ASSA ABLOY.

Tasks:

• Manage and integrate the organization responsible for IT Service Management. Define objectives, processes, set expectations and follow-up on the quality of services in all aspects of Service based in ITIL standards.
• Assure that IT services are in compliance with SLAs, other KPIs and Service Management Processes
• Make sure that the IT service delivery is continually improved and that innovative solutions are implemented for enhancing the quality of service.
• Report and analyse Service metrics with reporting of results and actions to Staff and executives
• Responsible for incidents are resolved efficiently
• Ensure that employees within the own part of the organization are up-to-date on trends and best practices in processes, tools and technology.
• Negotiate Service Level Contracts with internal and external suppliers and customers in cooperation with Group IT Supply Category Manager

Background and personal qualities

You have a minimum of 8 years professional experience in the IT industry, in a similar role, and are an experienced negotiator.

Qualifications

• Hands on experience in large infrastructure and application management outsourcing deals
• Expert knowledge in ITIL Service and Delivery Processes and integration of those in an international enterprise
• Skills in Process design and documentation
• Knowledge in enterprise ITIL compliant ITSM Software suites such as Service Now, Frontrange, BMC Remedy or similar
• Strong Project Management skills
• Strong skills in SLA and contract negotiation
• Excellent people management skills with experience from managing staff in many different locations
• High level of verbal and written communication and presentation skills
• Strong Business and Customer orientation

It’s an extra qualification if you have ITIL Service Manager certification.

Personal qualities
As a person you should be:

• Pragmatic
• Target oriented and driven
• Communicative with the ability to make connection
• Self-propelled, "doer"
• Proactive
• Service minded
• Structured
• Prestige less
• Team player with strong commitment

Our offer

We offer you the ability to be a part of the transformation that are ongoing in ASSA ABLOY.

You will be given the chance to influence the organization regarding IT- Service Management. You will have the chance to work internationally in an large profitable and stabile organization.

About ASSA ABLOY

ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience.

Since its formation in 1994, ASSA ABLOY has grown from a regional company into an international group with around 44,000 employees and sales of nearly SEK 57 billion. As the world’s leading lock group, ASSA ABLOY offers a more complete range of door opening solutions than any other company on the market. In the fast-growing electromechanical security segment, the Group has a leading position in areas such as access control, identification technology, entrance automation and hotel security.

Contact and application

In this recruitment we cooperate with Dfind IT. If you have questions about this recruitment please contact recruitment consultant Pernilla Ohlsson, [email protected] [ mailto:[email protected] ] or by phone: 0733-57 36 01. Apply for this job at http://www.dfind.se [ http://www.dfind.se/ ]. The last day to send in your application is the 24st of September 2015.

Dfind is a recruitment and consulting firm that helps IT industry to find the very sharpest skills. We make sure the right people get where they fit best, and also focus on future opportunities for our clients and candidates. Dfind was founded in 2005 and employ 650 employees at nine locations in the North. Dfind IT your Future

Employer: ASSA ABLOY AB, Sweden IT

Location: Landskrona