Technical Support Specialist - Delta Projects

This is Talent & Partner! We only work with high-performing individuals and recruit to some of Swedens and the worlds most attractive workplaces. This is what makes us one of the market-leading recruitment agencies in Sweden within the field of business.

We are now looking to fill the position of a Technical Support Specialist to our customer Delta Projects.

POSITION SUMMARY:

The Technical Support Specialist is responsible for providing advanced product support to customers requiring assistance. As a member of the Technical Support Team, you provide product support to external customers.

ESSENTIAL JOB RESPONSIBILITIES:

• Conduct advanced data analysis and troubleshooting, understanding customer issues and solving problems
• Investigate and resolve customers advanced technical issues
• Document complaints and resulting investigations in the complaint management system
• Interface with Customer Support to escalate and resolve more complex cases
• Adhere to Quality Management System procedures
• Maintain product knowledge and support continuous improvement efforts
• Contribute to quality compliance through accurate and concise case documentation
• Represent Technical Support on projects and operational teams, communicating findings back to Technical Support
• Complete assigned customers implementations required satisfactorily and on time
• Performs additional tasks involving Java Script and HTML

MINIMUM REQUIREMENTS:

Education or Experience (in years):

Two years

Knowledge and skills:

• Fluent Swedish and English (written and oral) is required
• Customer oriented – understands customer expectations and can empathize with customer & patient needs
• Knowledge and use of commercial computer application packages (MS Office)
• Familiarity with SalesForce.com (or similar CRM System) is a plus
• Java Script and HTML
• Able to follow complex procedures and processes
• Excellent written and verbal communication skills
• Curious & self-motivated with ability to learn a complex technology platform quickly
• Proactively analyzes complex problems, draw conclusions and propose precise action plans
• Works independently in a structured manner with the ability to prioritize critical tasks
• Builds collaborative work relationships with different teams, including Field Service, Sales, Marketing and Quality.
• Thrives in a dynamic and fast-paced environment

Application

Send application via link or directly to [email protected]