IT Support Specialist

Kry is a digital healthcare service enabling patients to meet and seek advice from healthcare professionals online. We’re on a mission to build better and more accessible healthcare by providing digital and seamless digi-physical services that gives patients the best possible health care experience, regardless of location.

Working with KRY you will be joining a fast-growing company, small enough for you to play an important role in shaping our way of working and building our teams, but big enough to really make an impact and innovate healthcare.

We are looking for a new adventurer to join our growing IT Support team. 3+ years of experiences in IT and end-user tech support are

In this role you will:

- Apply your IT wisdom and experience to the Support operation. 3+ years of IT and end-support experience will be optimal for this role.
- Support on-site and remote colleagues with hardware and software problems, requests and training.
- Troubleshoot, document and escalate on-site and remote issues with Windows and macOS computers, Android and iOS mobile devices, diverse software/apps, meeting room devices, printers, AV equipment and other IT related technologies.
- Administrate and maintain modern SaaS applications such as Google Suite, Office 365, Slack and Active Directory.
- Handle diverse support requests through diverse communication channels (Slack, email, ticketing systems and in person)
- Contribute to the strategy of the team’s growth and efficiency by assisting in projects with global impact.
- Identify systematic issues and repetitive tasks, automate and set effective processes to make everyone's life easier.
- Establish healthy and productive relations with IT vendors and suppliers.
- Travel to other KRY offices around Europe and KRY Clinics in Sweden when required.

Who you are:

- You are Brave: You have a great attitude towards challenges and know how to best chaos.
- You are Empathetic: You strive to provide top quality support experiences.
- You are Kind: Cheerful, friendly and truly enjoy working with others.
- You are a Team Player: Sharing knowledge, distributing tasks and promoting your ideas is natural for you.
- You act with Courage: You like experimenting and are not afraid of making new mistakes.
- Our patients are always first: Experience with IT Security and compliance is a big plus.
- And most importantly: you have passion.

At Kry we celebrate differences and are committed to creating an inclusive environment where all employees can truly belong and thrive. Our mission is to provide great healthcare for everyone and in order to achieve this, we believe a diverse workforce is an absolute necessity.

This is a unique journey, care to join?

We offer a unique opportunity to gain a broad and deep understanding of the inner working at Europe’s leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, we think you believe in that by working together we will achieve greater things than by working alone. At Kry we care about each other and the world around us. Expect to have fun and learn new things every day!

Please submit your application by including your CV, LinkedIn, GitHub or Portfolio.

If you have any questions regarding jobs or our recruitment process, please read our FAQ (https://career.kry.se/pages/faq?preview=true) or contact us on [email protected]. Please note that we do not accept any email applications due to GDPR.