Associate Cloud Operations Engineer

Ready to start your career within Cloud Ops at an market leading software company? Then this job might be for you!

This position is a member of the Cloud Operations team and will focus on system administrative efforts in support of operational excellence. Act as interface between other departments, perform support, platform monitoring, diagnostics and troubleshooting. Contribute to the design and implementation of operational procedures and policies.

CORE EXPECTATIONS

• Acting as CloudOps interface towards Calabrio Support and Professional Services
• Managing the Escalation queue, working with onboarding of new customers, managing alerts and other incoming tasks
• Daily monitoring and troubleshooting of our cloud platform
• Maintain system software to latest versions and patch release levels
• Proactively monitor environment utilizing best practices
• Learn other technologies as necessary to develop/support other application platforms as necessary.
• Knowledge of databases including Microsoft SQL
• Maintain operational, configuration and other procedures.
• Perform application release deployments and provided continuous process improvement for application releases
• 24/7 On-Call support on a rotational basis

CORE COMPETENCIES

• Azure/AWS administration experience
• Shell and Powershell scripting experience
• Operational experience supporting MS SQL
• Strong analytical and problem solving skills
• Experience with cloud delivered operations.

EXPERIENCE/EDUCATION

• Bachelor’s Degree in Computer Science, Engineering, Science or related fields
• Must be detailed and process orientated.
• Ability to learn software and hardware tools where necessary
• Ability to work on multiple projects simultaneously and good multi-tasking skills a must.
• Good verbal and written communication skills.
• Strong analytical and problem solving skills.
• Ability to learn software and hardware tool

A bit about our culture

Your personal skills are of great importance to us. Calabrio is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees and very satisfied customers.

Apply!

Come together with us and build the best company in our space!