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Application Manager 2 positions - Consumer Application IT Services
At Volvo Car Group, Group IT, you find outstanding opportunities to develop your skills and grow as a professional. In close collaboration with colleagues in other business units around the world, you and your team create IT innovations that support the company's overall business development and daily operations. And ultimately - you will contribute to a superior experience for the people who buy and drive a Volvo.
Consumer Application IT Services is part of the function Consumer IT services, reporting to Volvo Car Group CIO. Consumer IT Services was established to make a paradigm shift in how IT is delivering proactive End to End IT services in the scope of Connected Car and Consumers to ensure optimal consumer experience. In the function we are outlining the long term direction for Consumer IT Services and drive business development through innovative IT as well as managing new and running services through know how, development, maintenance and support. As individuals and as a team we are accountable for working according to the guiding principles; act proactive and professional, strive for speed and quality in deliverables, build close business interaction and understanding.
The Consumer Application IT services team works with running the operation and maintenance globally for Consumer facing applications such as volvocars.com, MyVolvo, Volvo Buying Service and more. The team operates the Consumer Application IT Service in close cooperation with MSS Brand Marketing department within Volvo Car Group. The Consumer Application IT Service group consists of one dedicated team providing services to Marketing and Sales Brand Marketing.
As an IT Application Manager for Consumer Application IT Service you will be a partner in the utilisation of the new Marketing platform vision. We aim to create a personalised, engaging and uncomplicated customer experience as part of the Volvo Cars digital leadership journey. In this role you will takeresponsibility to make sure that the service impacts the National Sales Companies (NSC) in a sufficient way. You will also handle issues in the NSC's as quick as possible to maintain a high service to our customers. We are looking for a self-motivated person with excellent communication skills that is able to work in a future oriented, fast paced, demanding environment with great colleagues. For you who have an IT background and wants to work closer to marketing this is a great opportunity!
Main responsibilities
* Lead and develop activities to manage suppliers crucial for Consumer Application IT operation
* Responsible for Application Maintenance, Support, Operation and Development
* Implement the needs from stakeholders
* Continuously improve customer satisfaction and communication
* Lead the operations of the application to secure global operation
* Follow up on budget
Required qualifications
* University degree in relevant field
* Fluent in English, both verbally and in writing
* Knowledge of Service operations and ITIL is meritorious
* Experience from building and/or operating large (high volume) web sites
* Knowledge about Content Delivery Networks, Site acceleration techniques, knowledge about Global Internet Site Performance and web application architecture
* General knowledge from Content Management Systems (Sitecore Optional), techniques used for public facing websites and of Web as marketing Channel
Personal qualities
* Customer focused
* Effective in communication (written, presentation and oral)
* Ability to take initiatives, plan and execute
* A global and flexible mind-set and attitude and cultural and diversity awareness
* High interest and ambition in technology
* Good ability to build relations to colleagues and project teams
About Volvo Car Group
The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired premium car brand". And we believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the environment. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future.
Contact
In this recruitment process we are collaborating with Randstad Professionals. If you have any questions regarding the position you are welcome to contact the responsible recruitment consultant Stina Sörensen +46 729 88 94 47 or by e-mail [email protected].
Interviews will be held continuously. To apply, please register your profile and attach your application documents via the link below as soon as possible but no later than October 27th, 2015.