Senior User Experience Designer

Are you looking for an interesting user experience design challenge in your career? Are you attracted to hard enterprise design problems that impact the work lives of countless users around the world?

If so, we'd like to talk to you. Come be a part of our new, expanding design practice at Calabrio where we collaborate with a group of talented engineers, developers, and product owners. Calabrio is a world leader in the software that it offers to companies all over the world which is utilized for managing call and contact centers so that these great companies can make the most out of their customer support services. We help companies make happy customers.

Why you? Because you've got incredibly strong system design skills, you're a creative problem solver, and you thrive when working with complex problems domains alongside smart and friendly people. We want you because you have experience and a preference to work with a cross-functional team of developers and product owners who are also experts in their fields. Because you're interested in (or even experienced in?) creating powerful tools used in contact centers all around the world. And of course, you know how to make a system easy to learn and fun in the first hour and rewarding to use in the 1000th hour of mastery.

The best candidate will be a designer who puts the user first, bringing a blend of strong interaction skills with a maker mentality. But it's not all function: beauty matters too. We're looking for a refined visual eye and a person with great visual communication skills.

This position reports directly to the VP of Product Design.

WHAT YOU'LL BE DOING

• Embedding in one or more of our agile product development teams for Workforce Engagement Management (WEM). As the senior designer, you will represent the design leg of a team triad alongside product owners and developers
• You'll be working alongside other designers in Sweden and with cross-functional conversations in the US and Canada
• Helping us collaboratively develop and deploy new design processes with our product teams
• Working with product owners to help define scope of solutions
• Working with UX Researchers to help us better hear the voice of our customers and to help strategically steer direction for our products

WHAT WE'RE LOOKING FOR

• Someone who is creative, analytical, self-motivated, and detail-oriented
• Being able to express designs in code is a strong plus, but not strictly required
• Good visual communication skills – can you reduce complex topics down into something clear, digestible, actionable, and accessible to general audiences (this is useful for both creating great product design for our customers and for the communication of that design internally)
• Great interpersonal skills and deep empathy with our customers in their many personas and roles
• Persuasion and influence skills with stakeholders outside of design (product, marketing, engineering)
• Ability to present concepts, flows, and user experiences clearly and to justify design decisions that respect the constraints at hand, especially to stakeholders outside the world of design
• Experience working in Agile Teams, especially remotely
• Working knowledge of modern UX presentation layer frameworks and technologies (JavaScript, CSS, React, Angular, etc.)

HOW YOU'LL STAND OUT

• A strong portfolio of work showing skill in a broad variety of user interaction models and interface designs, especially in highly technical and enterprise domains
• Experience in improving and extending a design system for digital products
• React and CSS skills (optional, but very interesting to have)
• Experience with contact center management software

WHAT IS REQUIRED FOR YOU TO APPLY?

• 5-8 years of industry experience
• Bachelor's degree or equivalent experience in related field
• A strong portfolio that demonstrates your design skill and an understanding of user-centered design, especially in complex and highly regulated industries. B2B/enterprise software experience is strongly desirable here.
• Proficiency in relevant software packages (Figma, Adobe Creative Suite, Sketch, InVision, or similar tools)
• Working knowledge of modern UX development frameworks, especially React
• A proven track record of working with software engineering teams to ensure accurate, high quality design
• Ability to travel to and from our two offices in Sweden on occasion
• Once travel restrictions are lifted
• Ability to work effectively in a remote business environment

A bit about Calabrio's culture

Your personal skills are of great importance to us. Calabrio is characterized by a strong entrepreneurial spirit. You will fit in if you are customer-driven, take initiative and get things done. We have built a solid foundation of satisfied customers and channel partners and are now ready to take the next step to increase growth. If you are the right person, you will join an international company with a cutting-edge product, motivated employees, and very satisfied customers.