Onsite Technician with a passion for electric mobility

In the role as Onsite Technician you will join an electric performance brand, focused on uncompromised car design and technology. The brand is at the center of Electromobility, introducing world-class electrified cars and innovative, customer- focused services and offers. They aim to improve the society we live in by accelerating the change to sustainable mobility. Do you want to join a global team of highly dedicated individuals who share a passion for electric mobility? Apply today!

Information about the position:
Professionals Nord is looking for a Onsite Technician on behalf of our client. You will work as a consultant for Professionals Nord. As a part of "PN" you are offered a great opportunity to grow as a professional, extend your network and establish valuable contacts for the future. Our client is a fast growing company and your recieve the opportunity to grow within their organization.

As an Onsite Technician within the Digital department you will be part of a Global Service Desk team supporting local enterprises at the office(s) in Gothenburg location.
The overall goal for the Service Desk is to provide a stable, efficient, and constantly improving service, acting as the interface between the end user community and the services they consume.

You are offered:

• A position in an international organization
• The possibility to work with an exciting, environmentally conscious and innovative product
• To be a part of a flat organization with a Go-Get-Attitude

This recruitment process is handled by Professionals Nord and Polestar´s wishes are that all questions about the position go to [email protected]

Work Tasks:

• Onsite / Walk in Desk Support Local hardware Enterprise Support
• Local software Enterprise Support
• Participation in Digital development in the Enterprise support area
• Intermediate conference room support
• Onsite Support
• Walk-in Desk Support
• Remote Support
• Hardware support
• Interact with end users, network services, software systems engineering, and/or applications development to restore service and/or identify correct core problem
• Perform escalation to L3 through established Incident Management process
• Fulfil user requests for hardware and software needs
• Participating and assisting in setting up equipment for local Town Halls (within and outside the office)
• Constantly striving to improve end user satisfaction
• Continuously contributing to developing the service
• Proactively work with Knowledge base improvements and Incident analysis
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to work and to adapt to changing work schedules when it´s required and on call

We´re looking for these competences:

• High level of basic IT competence

- PC (Win10) Operating system and functionality knowledge
- Mac (Mac OS) Operating system and functionality knowledge
- Mobile (iOS, Android)
- Network & Infrastructure
- Cloud services and interdependencies
- O365 & Azure
- Conference room set up
- Service Now
- ITIL

• Experience from working in IT Operations and support
• Adaptability and ability to learn
• Analytical, organized and focused on resolution
• Well customer focused and service-minded
• Ability to communicate in a gentle approach
• Great team player and think outside the box attitude
• Be fluent in (spoken and written) in english and swedish

Nice to Have (Other Requirements)

Experience of:
- Microsoft Surface Hubs
- Security Lifecyle
- Intune
- SCCM
- End user & Customer experience
Higher priority requests can be informed in a short notice, and onsite technician would have to fulfill the requirements within 60 minutes.