Professional Services Production Support Developer - REMOTE

Job Description

ABOUT THE JOB

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business

Are you a Software Developer with an infrastructure touch, or have infrastructure knowledge and have embarked on the developer journey and want to take the next step? If you also love troubleshooting and improving custom solutions and integrations for enterprise customers - read on!

Professional Services is looking for a highly motivated Support Software Developer who will work together with our Developer Team and Support Team to ensure our integrations are running smoothly.

WHAT YOU'LL BE DOING

• Ensuring custom integration function to meet customer's business application needs
• Provide developer level support of existing integrations
• Working directly with managers, developers, internal stakeholders, customers, and partners on the support and of custom solutions
• Providing timely information to customer facing teams to improve overall customer satisfaction
• Proactively finding opportunities to improve documentation and information sharing within Calabrio products and tools
• Identifying root causes, proposing test cases and solutions, and developing or utilizing new debugging and troubleshooting tools while working closely with other product teams

WHAT WE'RE LOOKING FOR

• Working knowledge of multiple development/scripting languages used in integration projects
• Demonstrated skills in REST APIs, multi-thread large scale data processing, accessing relational data, and working on a cloud-based platform 
• Demonstrated skills in developing against, or troubleshooting REST APIs, database solutions or containerized applications
• Skilled in documentation of solutions
• Skilled in customer-facing project work in enterprise environments
• Experience using source code management, software tracking systems such as DevOps, and knowledge management systems such as Confluence or similar

HOW YOU'LL STAND OUT

• Demonstrate great communication skills and drive
• Be willing to work both independently and together with your team
• Previous experience with telephony and CRM systems
• Desire for continuous improvement and growth

REQUIREMENTS

• Experience from a role involving development and troubleshooting of C# applications
• Knowledge of C#, API troubleshooting and database development in MSSQL or Postgres
• 3+ years' experience with MSSQL, stored procedures, data transformation, and troubleshooting
• Experience or a willingness to learn about cloud solutions and containerized solutions

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most... workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.

Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you'll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.

About Calabrio:

Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.

Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success