Product owner

Description

About the job

The Product Owner role is a key position directly responsible for contributing to the success of our organization. Your unique skill set and technical knowledge will carry into Calabrio’s overall product strategy conversations. We’re looking for an energetic, motivated, self-starter that has a passion for technology and can bridge the business need with an understanding of technology and innovation capabilities.

As a Product Owner, you will take ownership of the management of the product backlog both from a technical perspective and how it pertains to the business elements of the product portfolio. In this position, you will partner with the Product Managers to define, analyze, prioritize and refine requirements. You will communicate technical and functional requirements to the development team. This position will require a core understanding of technology and how technologies can improve our products through innovative business solutions.

What you’ll be doing

• You will need to prioritize tradeoffs, clarify requirements, and work to drive user stories to acceptance throughout the Agile software development lifecycle.
• You will work directly with our various internal and external stakeholders, including senior staff, department managers, and a small development team to ensure successful translation of requirements into high-quality output.
• Write user stories and scenarios
• Collaborate with Product Managers, Development Managers, and Quality Assurance to maintain the product backlog
• Leverage technical knowledge to communicate development and business requirements
• Make rapid tactical development decisions that impact functionality, performance, or usability
• Participate in Sprint planning, review, technical release planning, and retrospective meetings and provide feedback to the team
• Validate requirements, user stories, and acceptance criteria with internal and external stakeholders
• Help the team estimate development time for each scenario
• Work closely with UI/UX teams to drive experience maps, concept storyboards, functional wireframes and other user experiences

Requirements

We’re looking for

• Experience in product design, project management, and business analytics
• Hands-on experience with technology
• Experience with performance or other Metrics based evaluation/management solutions
• Experience with the contact center industry and / or the SaaS and CCaaS verticals.
• Ability to understand technologies at a high level, including technical trends and innovation
• Knowledge of the cloud software delivery ecosystem
• Implementation or deployment experience

Requirements

• Bachelor’s degree in related discipline or equivalent work experience
• 3-5 years in Product Owner, Product Manager or Business Analyst role
• Experience with Agile/SCRUM techniques
• Experience working with commercial B2B SaaS applications
• Working knowledge of SDLC
• Able to work comfortably in an evolving environment and convert ambiguity to clarity
• Excellent creative problem-solving skills

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most... workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.

Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you'll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.

About Calabrio:

Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.

Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #20 on the 2020 Fast 50 list, named one of BC's Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St. Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.