UI / UX Designers - Polestar Digital

In 2022, Polestar will hire several UX / UI Designers for its Digital department.

If you are reading this, you probably already know that Polestar is an electric car brand. We work hard to create a unique experience for the customer, owner, and driver. The thrill of driving the car, the digital experience of buying, owning, and controlling a Polestar require us to push the limits of technology and software development. Sustainability has been there from the beginning, and we have set a moonshot goal for climate-neutral cars in 2030. There is an ocean of opportunities in this for talented IT professionals who want to dive in and make a difference.

About the Digital department

Polestar’s Digital department is a key enabler of the entire business, leveraging best-of-breed technology to create critical digital products across several domains.

Two of the most customer-facing domains are called Digital Commerce Solutions and Customer Acquisition & Services (CAS) and both have ambitious growth plans in 2022.

CAS delivers digital solutions that enable the acquisition of new customers and provides services to existing customers. The primary goal is to provide a world-class experience in both physical and digital touchpoints. The domain is a key enabler of Polestar's overall strategy as a D2C brand and the increasingly important aftermarket business. Product areas within the area include the polestar.com website, Sales & CRM tools, Customer Interactions (test drive, Spaces), In-car and Mobile apps and Ownership Experience (charging, service booking).

Digital Commerce Solutions is responsible for the delivery of D2C and B2B digital solutions to be consumed by the different customer journeys for both Retail and Fleet customers. Product areas found within Commerce include Polestar’s Car Configurator tool, Digital Storefront (pre-owned, extras webshop), Checkout, Order & Delivery, as well as Financial Services Partner integrations and the Fleet business.

About the role

As a UX/UI Designer at Polestar, you will be responsible for realizing the digital brand vision. You will ensure that the digital product is designed to optimize the customer experience and usability while securing a consistent design across digital products. You will also work closely and collaborate with Service Designers and the Digital Strategy team to ensure desired methodologies and practices are used when designing the digital products.

Expectations are high, but most who work here will benefit from an intensive learning experience. Teams are expected to adopt a truly tech first, product-focused approach. For many, the autonomy at Polestar is liberating, challenging and unusual.

What you will do

- Advocate for user-centered design solutions
- Conduct user research to discover insights, define user-personas, and map user-journeys
- Create distinctive, branded digital experiences that are desirable and consistent across multiple platforms, devices and channels
- Develop new solution concepts, storyboards, detailed interaction designs and screen flows, and prototypes to clearly articulate Digital products
- Create compelling visual designs that align to company and brand standards
- Conduct concept and usability testing to iteratively validate and improve design solutions
- Actively collaborate as part of your digital team to ensure designs are feasible and implemented accurately
- Track user experience metrics and reports on the success of UX improvements, including analytics

Who you are

- Somebody skilled at creating compelling, visual, interactive design solutions for branded consumer applications
- Proven experience working in design teams in a Digital product development setting
- Able to plan, conduct, and synthesize user research and usability testing at various stages of the design process
- Strong communication skills with ability to articulate the value of a design choice to users and non-designer stakeholders
- Synthesizes abstract ideas into tangible solutions for design
- Combined skills in 2 of 3 of the following: User Research, Interaction Design, Visual Design
- Automotive industry knowledge and/or enthusiasm is a plus

Personal Qualities

- Passionate about problem solving through design
- Sees value in taking an iterative design approach
- Strong sense of ownership and proactively advocates for the end user
- Open to taking on new challenges and learning new skills
- Collaborative, curious, empathetic and innovative
- Thrives in a fast-paced environment

Polestar - the guiding star

Polestar is an electric performance brand, determined to improve the society we live in by catalyzing the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence.

At Polestar, the sky is the limit.

Is this you? If you are interested in joining the Polestar family, don't wait to submit your application. We apply a continuous selection process, and the job post will be open until all positions are filled.