Customer Success Manager

We are looking for a Customer Success Manager with B2B experience who will be responsible for customer satisfaction, onboarding, technical support and more. You will play an important role in developing and constantly improving processes to engage customers and provide recurring value as we continue to grow. At BannerFlow you will be working with one of the most innovative products on the tech start up scene in a nice office in central Stockholm (yes we have a ping pong table and free soda).

If you’re like us then you’re incredibly ambitious, put a lot of passion and pride into everything you do, and want to make a huge impact. Most importantly, you see these attributes as nothing exceptional, but just part of your DNA and you’re determined to have fun in everything you do.

Work description

As a Customer Success Manager at BannerFlow you will work closely with the Sales team and other teams to ensure that the customer experience is above and beyond the expectation.

Main Responsibility:

• Be the first point of contact for your customers. Create and manage their customer success plan including onboarding, retention, renewal and upsell.
• Educate and train your customers on how to best utilize all BannerFlow features and introduce them to new product releases.
• Work together with Sales to identify and take action on upsell opportunities.
• Develop relationships with customer stakeholders and sponsors to drive product adoption and increase the business value.

To Be Successful You Need To:

• Love helping people solve problems and identify critical issues with ease.
• Strive to increase customer satisfaction, build relationships and push the boundaries of customers mind set.
• Have at least two year of experience from similar B2B roles.
• Be a great colleague, always see the possibilities, willing to go the extra mile, and have a “rolls-up-the-sleeve mentality”.
• Be highly organized, detail-oriented, very analytical and able to manage and prioritize multiple tasks.
• Be sales-minded, preferably with a sales and/or marketing background.
• Be fluent in English, both written and oral.

If You Want To Join Our Journey: Send an email with your CV to [email protected]. We will be interviewing candidates continuously.

About The company

Founded in 2010, BannerFlow is one of the first HTML5 ad production platforms for ads that run across all devices and screens. The BannerFlow Platform allows interactive designers, creative agencies, publishers and advertisers to create and manage large volumes of animated ads in a very short time. Over 2 million ads were produced from customers like Tre, The Washington Post, Electrolux, Klarna, EF and Unibet. BannerFlow has received a lot of attention as one of the hottest IT-companies in Sweden in newspapers like Internet World, Computer Sweden and Veckans Affärer, and was recently named as one of the fastest growing tech companies in Sweden by Deloitte Tech 50.

For more information please visit http://www.bannerflow.com