PDU Cloud Deployment and Support Engineer (676426)

About this opportunity!

PDU (Product Development Unit) Cloud is responsible for the development of cloud products such as BSP, CEE, CCD, HDS and SDN for Ericsson Operators and IT Cloud business, including Operator and Data Centre solutions. These are part of a new generation of products that will run virtualized applications on Ericsson and other environments and hardware platforms. It is expected that virtualized products gradually will replace native solutions and become the main way of providing services for subscribers and enterprises. Our portfolio is new in the cloud market place and you will be part of securing successful business for this new product area together with applications and services organizations.

We in PDU Cloud IDS are handling the activities related to Integration, Deployment & Support.

As a Deployment and Support Engineer in IDS you will work with supporting customer deployments in the field, integrating PDU Cloud products to solutions, answer questions and deal with related problems, plus also be involved in requirement analysis, design, TR-handling, product, solution and support documentation. We are looking for a genuinely curios person with huge interest regarding cloud and its technologies enjoying working with customers.

We travel to customer sites or other Ericsson offices to support POCs (Proof of Concept), DVAs (Design Verification Activities), Deployments, onsite Support or other customer related activities.

What you will do

• Collaborate with Key Customers on a daily basis.
• Design and integrate infrastructure from open source components and perform troubleshooting in internal as well as in external networks
• Take part in the full development cycle from system design, through development, integration, verification, and deployment to customer support
• Drive continuous improvements of products and processes
• Constantly develop your competences
• Perform Application and Product Support (incl. technical presentations and solution support)
• Perform Deployment support
• Deal with incoming Product and Customer Support Requests
• Perform Trouble Shooting in Customer networks including 24/7 emergency phone cover
• Develop and Test High Quality Products

Perform Continuous Analysis and Requirement Handling

You will bring

• MSc level in a technical field or the equivalent level of knowledge
• English language
• Experience with Openstack/CEE (another virtualization is a plus)
• Hands-on experience with Networking (TCP/UDP, ICMP and DNS, etc.) OSI Layers, infrastructure services and security
• Container technologies like Docker, LXC, Kubernetes,
• Be flexible, adaptable, and willing to learn new technologies to support Ericsson business

Coaching & Mentoring Skills

Core Competences

Professional knowledge and hands-on experience in:

• Linux operating system, system tools, bash scripting, hardening
• Configuration management (e.g., Puppet, Ansible, SaltStack)
• IP networking concepts and packet analysis (e.g., Ethernet, TCP/IP, Wireshark / tcpdump)
• Virtualization (e.g., KVM, QEMU, libvirt) and Cloud technologies (e.g., OpenStack, Docker)
• Programming languages such as Java, C, C++, Python, Golang

The successful candidate should also:

• Like to work in a team and cooperating
• Take own initiative, drive tasks, work with improvements
• Have Product Development and Life Cycle Knowledge
• Be able to work in a Lean & Agile environment
• Deliver Results & Meeting Customer Expectations
• Have the ability to work well with people from many different subject areas with varying degrees of technical experience

We encourage you to apply!

Contact Person

Please reach out to the Talent Acquisition Specialist – Akash Shourie ([email protected]) in case you need any clarification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Visit https://www.ericsson.com/en/careers/hiring-process to find all you need to know about what our typical hiring process looks like.