- Notera att ansökningsdagen för den här annonsen kan ha passerat. Läs annonsen noggrant innan du går vidare med din ansökan.
Responsibilities
The Senior Support Analyst:
- Is responsible for the day to day management of the account in line with the client stated Service Level Agreement and ultimately plays a large part in the client overall satisfaction
- Owns the technical relationship with the account and manages it by having periodic visits to the accounts
- Plays a key role in identifying Professional Services opportunities.
- Answers questions or requests from the account, and handles “crisis situations”
- May identify bugs in our products and is responsible for raising those bugs and managing their priority with the Engineering team(s) directly
Main processes, systems, tools used
- UNIX based environments, in particular Red Hat Linux or similar
- Scripting languages like Python, BASH, JavaScript, etc.
- Jira, Confluence, Bamboo, gtest, gmock, google benchmark
Experience
- 3-5 years of technical experience / technical support
- Fluent English is a must
- Good written and verbal communication skills
- Ability to work with global teams across time zones
- Attention to details
- Capability to prioritize
- Experience in Fintech is a must
- Team player
Hur du söker jobbet
Ansökan sker via e-post till [email protected]. Vänligen använd rubriken/referensen "Senior Support Analyst".