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Responsibilities

The Senior Support Analyst:

  • Is responsible for the day to day management of the account in line with the client stated Service Level Agreement and ultimately plays a large part in the client overall satisfaction
  • Owns the technical relationship with the account and manages it by having periodic visits to the accounts
  • Plays a key role in identifying Professional Services opportunities.
  • Answers questions or requests from the account, and handles “crisis situations”
  • May identify bugs in our products and is responsible for raising those bugs and managing their priority with the Engineering team(s) directly

Main processes, systems, tools used

  • UNIX based environments, in particular Red Hat Linux or similar
  • Scripting languages like Python, BASH, JavaScript, etc.
  • Jira, Confluence, Bamboo, gtest, gmock, google benchmark

Experience

  • 3-5 years of technical experience / technical support
  • Fluent English is a must
  • Good written and verbal communication skills
  • Ability to work with global teams across time zones
  • Attention to details
  • Capability to prioritize
  • Experience in Fintech is a must
  • Team player
Detta är en jobbannons med titeln "Senior Support Analyst" hos företaget Itiviti Group AB och publicerades på webbjobb.io den 25 maj 2022 klockan 08:58.

Hur du söker jobbet

Ansökan sker via e-post till [email protected]. Vänligen använd rubriken/referensen "Senior Support Analyst".

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