Support Team Lead

Support Team Lead

Are you skilled in Atlassian tool suite and ready for new challenges? We are now looking for an ASOP Support team lead to lead our new team in Stockholm. ASOP is CGI’s Application Services Optimization Program.

As ASOP Support team lead at CGI, you get the chance to influence and are offered a global arena with the opportunity to take your next step within the CGI Application Services, where we use the Atlassian tool suite to support our well documented process. We build your career and personal development together.

We at CGI believe in the idea that we can go further if we thrive together and work together. Every day we build each other, our clients and our business. With us, you will get colleagues around the globe, and we will meet every day to share knowledge with each other.

About the job

Working as an ASOP Support team lead at CGI means a varied everyday life. Here you are offered the opportunity to develop as a member in a global team. We participate in and run projects and commitments mainly from our local office. We work both individually and together with other colleagues in our global organization. Our assignments are carried out with the support of established methods and models based on industry standards.

As an ASOP Support team lead, you will be responsible for the local ASOP environment, Support, Incident management and change management. You will be the team lead of a team of 3 members.

Your duties include:

• Maintain/follow SDLC
• Incident/Service Request/Change/Problem Management
• Resolving/fulfilling Issues raised via ASOP Support Portal
• Maintain ASOP Support Portal and Robot automation fulfilment (uses admin account)
• Demand Management (Capacity, Availability, Performance – performance health checks)
• Security Management – security health checks (access)
• Product/Service Communications
• ASOP instance deployments – scheduled changes, emergency changes, vendor, product
• Supply chain management – GTO, vendors
• Maintain forward schedule of change
• Maintain ASOP Knowledge Base
• Maintain HRD, HDD
• Maintain Operational Framework
• ASOP workbench/vendor roadmap

Who are you?

To succeed in the role of ASOP Support team lead, we are looking for you who have technical skill combined with leadership, and you are a great team player. You have experience from a similar job and are used to working with Atlassian suite. You are fluent in English and have an academic degree in IT.

We want you to have experience from / within:

• Linux
• PostgreSql
• Atlassion Suite
• Web Applications (Tomcat)

Soft Skills Required

• Linux Scripting
• Python
• Groovy
• Zabbix
• JavaMelody
• Containerized Deployments
• Addon Deployments
• JVM’s and Garbage collection

What you can expect from us

CGI's combination of global and local presence, with offices in 30 locations in Sweden, provides satisfied clients but also means that you as an employee always have an office near you. This in combination with flexible working hours gives you the opportunity for a balance between private life and work, no matter where in life you are.

At CGI, there are also great opportunities for internal career paths where you can choose to become a specialist in your field, broaden yourself in new areas or take a senior position. Through our internal networks, projects and commitments in global and national industries, we offer you competence development and committed leaders who support you in your development.

More information about our benefit

• CGI Employee Stock Purchase Plan: As a shareholder, you have the opportunity to influence and in our stock purchase program, CGI matches your contribution, up to 3% of your monthly salary
• Wellness allowance: We offer an annual wellness allowance of 3,000 SEK
• Parental pay: We pay up to about 90% of your salary during your first period of staying home
• Secure employment: Our consultants all have collective agreements and insurance
• Pension plan: We offer attractive pension solutions
• Staff car: The staff car is used as a private car but is leased by CGI.

Want to know more?

We look forward to hearing from you! Please send in your application as soon as possible, and if there is still something you are wondering about, feel free to contact [email protected], +4529481116. Travel is included in the role. Personal safety requirements may be required.

CGI

CGI is leading the digitalisation of Sweden and is a world leader in transforming innovation, information and technology. Through deep industry knowledge and an understanding of the client's challenges, we contribute insights to create sustainable results. We are located in 40 countries with 76,000 employees. In Sweden, our 4,000 employees are located in 30 locations with headquarters in Stockholm. Read more about CGI on our website: http://www.cgi.se.