Data Analyst to H&M’s new function, CX&Sales

Company Description

Do you want to join H&M on a journey, defining the way we create a seamless omni customer experience? If you have a genuine passion for growing business and see yourself in a role contributing to added customer value, a strong brand and digital growth – join us and take part in setting how we work to deliver an outstanding omni offer for our customers.

In line with our Faster Forward strategy H&M is on a journey to create a modern and relevant customer and colleague experience. To adapt to the constantly changing world around us and to remain competitive, we need to ensure that our products, the customer experience and our brand provides unique value for our customers. To move even faster forward as a team, we are changing our way of working to be able to offer our customers a seamless shopping experience on their own terms - where they want and when they want it. This means that we need to accelerate digitalization of our business and put the customer at the core of our business for real.

Customer Experience & Sales (CX & Sales) is a newly established global cross-functional and customer-centric function within the H&M Brand focusing on delivering an outstanding customer experience. CX & Sales has a key role in enabling us to reach our brand direction, to become the leading destination for style, creativity and culture. As a Data Analyst, you will be right at the center of this shift towards a truly customer-centric organisation.

Job Description

As a Data Analyst you will be a part of H&Ms Demand & Supply Planning and Inventory Management team. With the team, you will explore, develop and enable new robust methods in order to get new and more accurate insights on consumer demand and how to optimally supply to the demand. In addition to this, we interact and influence the analytical community within H&M to explore and enable new data areas to realize even more business potential.

As a Data Analyst you will:

• Perform analysis on large sets of data to extract insights that will drive strategic decisions
• Visualize and present complex data to cross-functional stakeholders
• Explore and asses the quality and accuracy of new data sources
• Work with multiple advanced analytics tools to analyze, execute and follow-up initiatives from idea to “productification”
• Analyze and help designing the best data logic, models and solutions to take business field forward
• Advocate and enable data-driven decision making through viable experimentation, supported by quantitative analysis and by bringing different data points together
• Support team in providing analysis and insights to plan the development agenda and strategy
• Working close with Data Scientist, Data Analysts, Business Analysts to continuously feed in new insights into the unit

Qualifications

• Previous experience of working in data analyst / data scientist role required a strong analytical mindset and excellent problem-solving skills
• Fluency in working with programming languages such as SQL and R/Python
• Experience in working with data visualization tools e.g. Power BI and Tableau
• Demonstrated ability to analyze large amounts of data into clear insights
• Previous experience within e-commerce, retail, fashion, supply chain or tech product driven companies is meritious
• Relevant academic degree within Mathematics, Statistics, Science or Engineering

Additional Information

If you join our team, we can offer you:

• A unique role where you will change the way we view and drive customer value and sales
• A dynamic work environment where you will get the opportunity to break new grounds in sales analysis and optimize our customer offer to increase sales and profitability in all channels
• A diverse team with many areas of expertise and point of views in an environment where exchanging ideas is a natural part of your everyday work

Learn more about Demand & Supply Planning and Inventory Management in CX&Sales.

Want to learn more about CX&S? Visit our SharePoint: CX & Sales - Home (sharepoint.com)

This is a fulltime assignment, starting as soon as possible. You will be based in our newly renovated office in downtown Stockholm. Fluency in English is mandatory; Swedish is not.

If you believe your experience, skills and ambitions are right for this role and you want to join an exciting journey and a fantastic team, please upload your CV in English as soon as possible but at the latest the 14th of August. Due to GDPR, we only accept applications through our career page.

At H&M Group we strive to have a fair and inclusive recruitment process. Therefore, we kindly ask you to not attach a cover letter in your application as they often contain information that can easily trigger unintentional biases. H&M is committed to creating a Diverse & Inclusive environment and we are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability or age.

We look forward to hearing from you!