Service UX Designer - H&M Group Design Studio

Company Description

How do we make strategy tangible and help driving H&M Group towards meaningful growth? How do we create a way of working where we learn along the way about what to build and then build it? How do we learn faster and support taking leaps towards our company bets? We are now looking for a Service UX Designer to join the H&M Group Design Studio.

We believe design-led innovation in cross-functional teams create superior customer value quicker and de-risks our biggest bets. Are you an experienced designer up for being part of shaping a new and growing studio? You will get the opportunity to be a part of creating the future retail experience at H&M Group, a global company that is on a mission to transform the fashion industry into becoming circular.

The studio is made up of multidisciplinary design teams that pioneer customer-centric ways of working inside the H&M Group. We are sustainable changemakers who deliver frontrunning initiatives in many different areas of our business. Together we learn, create, test and ship ideas at a high pace in the journey towards meaningful growth. We believe it is possible to be high performers while keeping a good balance in life. We love to have fun, we work in the open and are always in draft. We are a part of the H&M Group Strategy Office.

Why your role matters to H&M Group Design Studio

As a Service UX Designer at H&M Group Design Studio, your job is to find creative solutions to solve complex problems with a focus on creating delightful customer experiences. We are looking for a forward-thinking highly skilled designer with a passion for working on ambiguous and complex future challenges. You believe in the power of human-centered design to solve the new wave of problems we face today and in the future. You thrive in a fast paced environment, comfortable with ambiguity and challenging, complex problem spaces.

Job Description

• Be a core member of a cross functional, multidisciplinary design team who runs impactful projects end to end, addressing complex challenges across different H&M domains. Team up with skilled designers from other disciplines (like design researcher, communication designer, business designer) and subject matter experts from all over our big company in early stage innovation projects. You’ll be involved with all parts of the design process as we move from early research to live products and services, but you are the team’s number one maker and solution finder. As a team, you’ll explore the right thing to build before you build it right.
• Use input from the team’s research to design and refine solutions to help our customers solve their problem. You communicate ideas and concepts through mockups, sketches, flows or wireframes. You are a natural storyteller and skilled presenter who can bring even abstract concepts to life and make the complex simple.
• Collaborate with other designers to facilitate knowledge sharing and mature the prototyping practice across the studio. Coach and support less experienced colleagues.

Qualifications

• A proven track record at a design agency or management consulting firm
• You’re a collaborator and a relation-builder, good at communicating/engaging others., and thriving in a cross-functional setting.
• You have a pulse on emerging trends and technology, you are passionate about looking out into the world for inspiration and insights on branding, fashion, and sustainability.
• Expert knowledge of and experience of a broad array of design tools, methods, and processes.
• Years of practiced craft in digital experience/product/services, ideally understand both.
• It’s a clear advantage if you have understanding of retail and the fashion industry, especially connected to designing brand environments, customer experience, products, and/or communication. It also helps to have experience from working in a complex, multinational corporate setting.

Additional Information

You’ll be part of an important transformation journey at H&M Group with significant opportunities to influence and make a difference. With the right mindset and ambition, you’ll find plenty of room to grow.

This is a permanent full-time position starting as soon as possible, located at the H&M Group Head Office in Stockholm. Apply online with your CV in English, no later than 31st August 2022.

At H&M Group we strive to have a fair and inclusive recruitment process. Therefore, we kindly ask you to not attach a cover letter in your application as they often contain information that can easily trigger unintentional biases. Please apply via the H&M career page link as we don’t consider any applications sent via email due to GDPR.

H&M Group is committed to recruiting great people, and we believe a diverse workforce plays an important role in our success. We welcome applications from all parts of the world and will offer relocation support if you are relocating from another country.

We look forward to receiving your application!