Solution Support Engineer (99440)

What does your future look like

We are on the brink of the Networked Society - a technology revolution that will change the world for good through instant global connections and expanded freedom and opportunity. Ericsson is a world leader in the rapidly changing environment of communications technology - providing equipment, software and services to enable transformation through mobility.

Headquartered in Stockholm, Sweden, Ericsson is a publically listed company with more than 115,000 employees

More than 180 countries use Ericsson equipment and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Technology is at the heart of our business. Ericsson engineers, researchers and scientists around the world are working on what's next in information, communications and telecommunications (ICT). A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society.

Come and discover what makes YOU + ERICSSON a powerful combination

Position Summary

The PIDS Converge Core unit is looking for experienced or young talents that are interested in working with support and deployment activities for our IMS solutions. We are seeking people with a genuine interest in providing high quality technical support for our customers. You need to be service minded and always keep the customers interest in mind.

Responsibilities & Tasks

As a Solution Support Engineer you will be expected to Supporting SI Projects (Technical deployment Support), troubleshooting of TTX tickets reported by Customer Unit.
Work with troubleshooting of CSR's reported by our customers.
Support the FOA during a PI (Product Introduction) Project which is a part of development Project..

This work requires that you are self-driven and service minded since the quality of our work has a direct impact on the customer satisfaction.

The main responsibility of this job is the IMS system technical support for the above areas. The support and troubleshooting activities are mainly focused on solution level and inter-working between the different solution components.

Position Qualifications

Core Competences:

Technical skills we are looking for are:
Bachelor degree in CS/EE/Telecom or equivalent
Platform competence such as: CBA, TSP, IS, SUN, SIP, Virtualized Implementation, IP Switch/Router/Firewall. UNIX competence is a must (Solaris, Linux).

Minimum Qualifications & Experience Requirements:
BSc level in a technical discipline or the equivalent level of knowledge
English Skills

Additional Requirements, Physical Demands, Region/Local Specifications:
Communication (including Influencing Skills, Interpersonal communication, Presentation skills)

Customer & Market Unit knowledge & experience
Accountability & Ownership
Ability to work under stress and pressure
Able to multi-task/handle parallel work
Planning & Organizing Skills - Driving issues to resolution
Open-minded and flexible
Ability to work in a distributed and international organization
Fluent English (C level) both spoken and written

Please submit your application via the following link as soon as possible - we are working continuously with candidate selection. Application end date is 27th of January.

https://performancemanager12.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=99440&company=Ericsson&username=&st=C9FD4665FE38DF8D00AE82A667C04B23C562472D