Support lead

The role
We're looking for a Support lead to join our team in Stockholm. You'll help ensure that our end users love GpsGate. As the Support lead, you will support our customers and build out the processes and team.

You will:

- Deliver first class product support to our customers
- Analyze and improve our support processes
- Document support activities and results
- Identify and report product issues to development
- Work closely with other teams to improve customer satisfaction
- Grow the support team

Who you are
To succeed at GpsGate, we believe that you are passionate about helping our customers succeed. You take pride in your work. You enjoy working closely with colleagues and the fast pace that comes with a smaller company.

We’re looking for:

- Experience in software support
- Knowledge of software support methodologies, tools, and processes
- Experience communicating with clear and comprehensive language
- Experience with hosting and running software in the cloud

- Great team player who can work efficiently with minimal supervision
- Strong interpersonal skills
- Excellent analytical and problem-solving skills
- Strong attention to detail

Requirements
- Minimum 5 years experience in software support
- BS/MS degree in Computer Science, Engineering, or a related subject
- Fluency in both written and spoken English

In addition, it's great if you have:

- Hands-on experience with support tools
- Solid knowledge of SQL, C#/.NET, JS, and scripting
- AWS experience
- Fluency in both written and spoken Spanish

Why GpsGate
GpsGate is making vehicle fleets greener, safer and more productive. Our software helps companies worldwide in their day-to-day business managing deliveries, cutting fuel emissions, ensuring the safety of their staff, and much more.

At GpsGate, your contribution counts. You can try out new things, find smarter ways to work with your team, and identify innovative solutions. Join a diverse team with multinational colleagues and help us grow the support team.

And of course, we also have great benefits:

- Competitive salary
- Flexible work policy
- 30 days paid vacation
- Annual company conference and local office outings
- Friskvårdsbidrag / health & fitness allowance
- Private health insurance
- ITP (pension retirement savings)