Senior Service Designer

Do you want to be part of a global organisation leading the development of the

Volvo Group’s connected services and solutions? For us “connected for efficiency, sustainability and safety” is much more than a tag-line. If this sounds interesting to you, keep on reading!

At Volvo Group Connected Solutions we work at the forefront of connectivity with data from over

1 000 000 Volvo Group customer assets. Together with customers, partners and the Volvo Group we create real value, not only for our customers but also for society at large.

This is us, your new colleagues

Consumer Services at Volvo Group Connected Solutions is responsible for the end user services, from idea to development and operation. Together with our partners and customers we create value through fantastic user experience and business enhancing services and products.

We are now looking for a senior Service Designer to join our design organization and to take part in our exiting journey ahead. We are a collaborative team of more than 15 highly skilled user experience and service designers with an ambitious target to create world class user experience for our brands. Our designers play a key role in all our customer facing development & new initiatives, providing design competence in new service development and in the product and solution teams where we work in close collaboration with designers, leaders, brand managers, service & product owners and developers.

The role

As a senior Service Designer, you will be in the forefront of strengthening the service offering of all Volvo Groups business areas by combining and conceptualizing key insights from our users and business. With the exciting Volvo Group ambition to go towards servitization, you will be an integral part of supporting this by being the catalyst between user-, business- & organizational needs & goals.

More specifically, you will be working with a lean approach to service design to improve existing and/or develop new strategic key business areas for our services and solutions. You will be part of a cross-functional and highly collaborative team, in which you will lead the end-to-end design process, set objectives based on desired user & business value, gather insights to form hypothesizes, facilitate workshops, conceptualize holistic overviews of the service offerings and test the concepts early, and often!

As a senior Service Designer, you will also be a key player in strengthening the design organization by coaching & mentoring junior designers, sharing best practices, success stories, and approach new ways of working together with your design colleagues as well as the broader organization.

Your profile

You are a curious, passionate and driven designer that have a strong background working with digital services, with at least five (5) years of service design experience. You should know the design process and have a solid service design toolbox, but it is equally important to have a drive to improve that toolbox by experimenting with new approaches and learning from success cases.

It is a big tick in our book if you have previously worked with UX, design strategy, business design and/or user research. You love to work in a cross-functional, agile & goal-driven setting, where you present, promote and lead key activities. You are comfortable in stakeholder management and presentations for senior management. It is also meriting if you have knowledge of how to navigate large and complex organizations.

What can we offer you?

You will be part of a team that creates great results through awesome people, strong relationships and a high-performance culture. We want to set a new standard for user experience, speed to market and customer value. We will do this through modern leadership, people in focus and a true passion to really make a difference. We who work in this team have a lot of fun, are great collaborators and we all consider ourselves as leaders of our work and owners of our results.

We offer a flexible workplace, and even though we love to meet each other in the office, we try to base the physical meetings on the value they give, rather than a set “in-office-requirement”. Our main hub and headquarter is in Lindholmen Science Park in Gothenburg, a vibrant area that lives and breathes new technology like IoT, autonomous driving, electro mobility and digitalization.

Welcome to the heart of connectivity at Volvo Group Connected Solutions!

Want to know more? Contact us!

Cécile Anthyme, Director Digital Channels & Design, 076-553 62 77

Patrik Arthursson, Design Team lead, 072-157 66 36