Support technician - City gaming (Fragnet)

Fragnet Networks is an industry leader in Game Server Hosting Solutions since 2009. Our headquarter are based in Karlskrona, Sweden where we currently service thousands of customers on a global scale with an emphasis on North America and Europe. Fragnet Networks are since 1 of January part of City Network organization.

City Network is a European provider of robust, global open IT-infrastructure services. Using Openstack we deliver intuitive cloud management, secure servers and global private networks.

We are looking for talented and motivated young professionals with the experience and determination to join our team.
No task or customer is too demanding for our support team.
The support team always strive to be one step ahead and help our external and internal clients in the best way possible. We not only appreciate but expect you to take initiative in all matters that involve our customer's or our internal systems in order to always deliver a high quality service. As a member of the support team you will be a prominent representative so social skills are valued especially high.
Our support is open 24/7 and we schedule your work according to this.
City Network has signed collective agreement with IT- Telekomföretagen.

Duties & Responsibilities:
- Provide technical assistance and support for a wide range of products and services including game servers, VOIP and web-hosting clients. Training will be provided however existing knowledge and experience with these services is desired.
- Use all available resources at your disposal including but not limited to search engines, knowledgebase articles and previous support cases to assist clients with problems.
- Actively monitor the networks and machines to resolve individual issues as they arise.
- Handle both support and sales inquiries simultaneously via our web based Support Desk and Live Chat sales software.

All City Network employees live by a number of fundamental values:
-We respect and value each other's differences
-We act exemplary both within our own organization and towards our customers
-We inspire and motivate our colleagues and customers
-We are brave and take initiative
-We show personal concern
-Being environmentally cautious is key
-We are honest and open
-We have a lot of fun - often
-Entrepreneurship is a part of who we are
-We are humble

Desired Skills and Experience
**(1) Year minimum experience in a customer service or technical support position.
**Must have excellent written skills and speak fluent English.
**Comprehension of both verbal and written instructions
**Moderate to advanced understanding and comprehension of computer systems with an emphasis on server infrastructure.
**Working experience of the Windows Server operating system environment

Beneficial skills/experience
*Experience with Linux operating systems and command line administration.
*Working knowledge of database systems such as MySQL and associated software.
*Familiarity with existing industry standard software solutions such as WHMCS, Kayako, and CPanel/WHM.