Support Technician

Enghouse Networks is a product company making commercial of the shelf software for telecom operators, carriers and wholesalers worldwide. We think of ourselves as ambitious, problem solving relationship builders. At Enghouse every individual matters, new initiatives that can improve our products or the processes by which we work are always welcome, and encouraged. People who put words into action are the ones we get along with and the ones that likes us the best. So if you share any such ambitions you may want to look our way.

We are now strengthening our support team with a driven and motivated Support Technician. As Support Technician you have an important and central role within our organization as you will be in direct and daily contact with our clients. The job you do will matter!

What will you be doing?
The role of the Support Technician involves advanced troubleshooting of our proprietary BSS (business support systems), often in configurations via client applications and directly in the database while you are connected to the customer from our office. You will mainly make deep analyzes / corrections in the system configuration, but also help customers find new solutions according to new demands.

The work includes to proactively analyze and prevent the emergence of support cases through root cause analysis and interactions with other departments and product teams at Basset. The systems are developed and run on Windows server environment, the databases are Oracle or SQL Server. There could be opportunities for travel, performing training and consulting at customer site. On-call duty is part of the role.

Your daily responsibilities include:
- 2nd line support, specializing in 2-3 of our products
- Updating documentation of installations
- Proactively reduce support requests
- Knowledge sharing to the rest of the team

You'd likely be an appreciated contributor to our team if you:
- Have a spirit for taking on challenges and solving puzzles that come your way
- LOVE client interaction. We have a goal of 98% client satisfaction and our support department works hard to fulfil that
- Are curious, fearless and love to get into details of new technology
- Are responsible, organized and analytical

We emphasize the importance of:
- A relevant educational background within IT or equivalent (it doesn't have to be a BSc or MSc degree)
- Experience working in technical support
- Professional experience working with SQL Server, T-SQL and Microsoft core products including Windows server
- Strong Swedish and English skills, both written and spoken, is mandatory - Additionally Spanish or French is meriting.
- You must be authorized to work within the European Union

What we believe is advantageous:
- Experience working with B2B and enterprise products
- Experience working with huge amounts of data and transaction-heavy applications
- Experience working in telecom and any of our product domains is a plus. Our product domain includes: Telecommunication, Mediation, Billing, Settlement, Revenue Assurance, Fraud Management, Routing, LCR, Trading, Content partner settlement

Think you're the perfect fit?
Apply today at https://enghouse-networks.workable.com/j/82DF3940AC
Last day of application: 2016-02-29. However, please send your application as soon as possible as the position may be filled prior to the last date of application.