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Job description
Accedo is currently expanding its Global Support Operation and actively looking for an experienced Support Engineer to join the Customer Support Team in Stockholm.
Role Responsibilities:
Provide first line support to corporate customers
Manage all customer communications through our global support portal
End-to-end ticket/issue management, from generation through to closure
Qualification, classification and verification of customer support issues
Troubleshoot application bugs/defects on a variety of platforms, such as web based TV, mobile platforms (Android/iOS) and games consoles (PlayStation/Xbox)
Identify and apply first line code fixes, test and verify resolution
Work with Accedo cross-functional teams to manage second line fixes (where required)
Role Requirements:
Diploma or degree in IT, Computer Science, Engineering or related discipline
Recent commercial experience operating in a technical (software) support role
Excellent Customer facing skills and strong problem solving abilities
Practical background in web/mobile development highly desirable
Genuine interest in technology/programming and willingness to learn new skills
Exposure to ticket/issue management systems such as JIRA beneficial
Exposure to source code management systems such as Bitbucket beneficial
Excellent English communication skills, both written and spoken
Hur du söker jobbet
Ansökan sker via e-post till [email protected].