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Job description

Accedo is currently expanding its Global Support Operation and actively looking for an experienced Service Manager to join the Customer Support Team in Stockholm.

Role Responsibilities:

Technical point of contact for Support on Tier-1 Customer Accounts
Ensuring all run-mode deployments are functioning within agreed SLA?s
Key interface between the Customer and Accedo stakeholders (Account Manager, Sales, Professional Services, Support, Operations?)
Over-arching management responsibility for preventative maintenance and scheduled updates
Responsible for logging/tracking all run-mode support requests and managing through to resolution
Co-ordinating Accedo cross-functional teams to successfully deliver maintenance updates and/or planned change requests
Providing ?hands-on? assistance (where applicable) to execute run-mode support updates
Leading Customer meetings/workshops and generating regular/ad hoc status reports
Working with business development teams scope new work and identify upselling opportunities

Role Requirements:

Degree in IT, Computer Science, Engineering or related discipline
At least 3 years commercial experience in a Service/Support Management role
Excellent Customer facing skills and strong problem solving abilities
Solid front-end development skills (JavaScript, HTML, CSS) highly desirable
Practical experience with Amazon Web Servers, Security Protocols and Monitoring Solutions highly desirable
Exposure to ticket/issue management systems such as JIRA beneficial
Exposure to source code management systems such as Bitbucket beneficial
Excellent English communication skills, both written and spoken

Detta är en jobbannons med titeln "Technical Services Manager" hos företaget Accedo och publicerades på webbjobb.io den 15 september 2014 klockan 00:00.

Hur du söker jobbet

Ansökan sker via e-post till [email protected].

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