IT Support Technician

Do you have a passion for tech and want to work in a diverse IT environment? Excited about nerdy games that require thinking? Then the IT Support technician role at Paradox is just right for you!

Your Mission

As an IT Support Technician, you will be responsible for providing day-to-day technical support to other employees. This will include assisting with hardware and software issues and troubleshooting technical problems both on-site and remotely. You will ensure a smooth onboarding & offboarding process by ordering and installing hardware, as well as purchasing, assigning, and installing software and other services. You will also be responsible for ensuring that conference rooms and other office IT equipment are fully functional to ensure smooth operations at Paradox.

Our IT environment consists of an array of different types of products and services, as it is important that we support different types of platforms and hardware for the developers and players.

You’ll work together with the rest of our IT team on projects to make sure our infrastructure scales to meet the demands of the organization and is keeping up to date with the industry. You’ll help to continuously make our IT environment stable, secure, and modern for our publishers and developers.

We offer you a dynamic, technical (and very nerdy) work environment, where new technologies thrive and innovative thinking is embraced and encouraged.

The skills we’re looking for…

• Windows, Mac and Linux knowledge
• FreshService, JIRA or other type of ticketing system
• Hardware installation and troubleshooting knowledge
• Google Workspace administration
• Microsoft Azure AD administration
• Fluent in English, both verbal and written

As you will be part of a support function it will help you greatly to be service-minded and have a genuine interest in helping others. An inquisitive nature and eagerness to learn will also help you grow in the role. There are many memes about working in IT, but only some that are true. However, if you enjoy creating structure from chaos you’ve come to the right place.

Practical information:

Scope: Full-time and permanent

Reports to: Head of IT

Location: This position is based in Stockholm

Remote status: Office-based

Relocation: No relocation assistance is offered for this position

Öppen för alla
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