- Notera att ansökningsdagen för den här annonsen kan ha passerat. Läs annonsen noggrant innan du går vidare med din ansökan.
- Prepare, stage, set up, and perform data center hardware startups and shutdowns following specific instructions provided via checklists, guides, protocols, and emails.
- Assist and provide guidance to other technicians in completing challenging or complex tasks.
- Conduct diagnostics and troubleshooting, swiftly identifying the root causes of issues and replacing faulty components with minimal customer and business disruption.
- Perform post-execution quality checks, ensuring proper grounding, staging, labeling, and cabling according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommission hardware for simple changes and refreshes, following standard procedures with minimal guidance.
- Follow procedures to communicate, report, and escalate incidents to appropriate management.
- Participate in daily safety briefings, complete required safety training, and adhere to safety procedures.
- Foster a positive and effective team environment by sharing information, contributing to team meetings, and staying informed about the progress of others' work.
- Proactively share relevant information to enable efficient workflow and mitigate the impact of changes on others.
- Efficiently complete assigned tickets and tasks, meeting or exceeding established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) with minimal guidance.
- Demonstrate accountability and ownership of data center facilities, ensuring service quality and a positive user experience.
- Develop a strong client focus and understand the impact of your work when completing tickets and assigned tasks.
Requirements:
- Possess exceptional knowledge of server hardware, including a deep understanding of component and system failures.
- Ability to assist in conducting failure analysis on field issues.
- Ability to assist in tracking server fleet health, investigating emerging failure trends, and validating adherence to customer service level agreements (SLAs).
- Solid experience in utilizing IPMI for diagnostics and administering software tools.
- Proficiency in real-time issue resolution during new deployments.
- Experienced in Windows Server OS and WinPE OS administration.
- Familiarity with Linux PXE services is a plus.
- Basic scripting experience in both Linux and Windows environments.
- Ability to troubleshoot network issues at Layer 1, Layer 2, and Layer 3.
- Proficiency in setting up virtual machines and configuring environments.
- Ability to work autonomously as well as within a local or geographically dispersed team environment.
Qualifications:
- 2+ years of experience as a data center technician, demonstrating a strong foundation in data center operations.
- Associate degree in computer science, computer engineering, information technology, or equivalent experience preferred.
- CompTIA A+ or equivalent experience.
- CompTIA Server+ or equivalent experience.
- CCENT or equivalent experience.
- Windows OS experience.
- CCNA certification is preferred.
- MCP/MSCE certification is preferred.
- Scripting experience preferred, specifically in PowerShell, Python, or Bash.
- Ability to lift up to 35 pounds when necessary.
- Proficiency in safely climbing ladders and correctly wearing personal protective gear.
- Ability to stand and walk throughout the facility for extended periods without loss of productivity.