Genesys developer to I&O, Swedbank IT

Swedbank is the bank for many people, households and businesses. As a leading bank in its home markets of Sweden, Estonia, Latvia and Lithuania, Swedbank offers a wide selection of financial services and products. We are looking for more employees who shares our values - open, simple and caring - and want to contribute to enabling people, businesses and society to grow. If you have ambition and share our attitude, you will find many challenges here. At Swedbank you have possibilities to grow. It is your drive and commitment that determines how you develop.

About Swedbank IT

Swedbank IT is located in Sweden, Estonia, Latvia and Lithuania. We are 1400 employees responsible for running the bank, developing and maintening business strategic and central systems in Swedbank.

All development is managed in projects and we deliver approximately 600 projects and pre-studies during a business year.

Through understanding and acting from the needs of our internal customers, we offer the group competitive IT-solutions which support new products and high level services to our clients.

Welcome to Contact Center &Telephony! We consist of 3 teams: Contact Center SE/LV, Contact Center and telephony EE/LT and Telephony SE/LV. We are now looking for a Genesys developer in Sweden to reinforce within the Contact Center team SE/LV as we have a constant growth of new internal customers and see a lot of interesting and challenging demands ahead.

Assignment specification

The Contact Center platform is built upon a number of systems and applications. Nortel/Avaya IP Telephony, The Genesys Contact Center application platform and Trio Televoice are the most central. This platform is a vital part of Swedbanks present and future digital platform, used by a numerous customer service centers within Sweden and Latvia.

As Genesys developer your work will consist of:

Development and creation of new services within Contact Center platform. Maintenance on our platform on a “level 3” (the most advanced level). Participate in analysis of new business demands. Having lifecycle management for our services (upgrading and patching systems and applications). Having contact with vendors and customers. Be a part of the Swedish on-call team.
To do this the best way possible, you are able to operate independently as well as in a group and take responsible. Since you will take part in vendor and client meetings (also international) good business and communication skills are required. It is also important that you are analytical and work methodically since a part of your assignment consists of troubleshooting.

The candidate we are looking for has:

Experience of Genesys Contact Center solution. Experience of voice response systems (IVR). Knowledge within IP- telephony including SIP protocol. A good understanding of Oracle/SQL. Knowledge in areas of Microsoft Servers. Basic knowledge in areas of Unix/Linux. Fluent in English (Swedish is an advantage) Goal-oriented team player Able to handle several activities running in parallel. Knowledge about ITIL Foundation v3 will be an advantage.
Why work with me – Henrik Djurberg?

As manager of this team my mission is to lead and inspire the team to deliver efficient, reliable and stable services to our stakeholders. I have a deep interest in people, their abilities and get inspired by group dynamics.  Together we will create a positive spirit and take necessary steps to create great value to Swedbank and our customers. My strength is Open-simple-caring. My weakness, I believe I have the time to be everywhere all the time and this is rarely the simple truth in our daily work.

I joined Swedbank IT year 2001 and have since  then been working in many areas and different roles, for example, system engineer, application administrator and Service Manager. The last 3 years as manager within IT Infrastructure and Operations.

I am welcoming you to contribute to create great value to Swedbank and our customers by the delivery of efficient, reliable and stable services to our stakeholders .

We have made our choice regarding recruitment media and therefore kindly decline contact with ad sellers or sellers of other recruitment services