Qlik is looking for a Junior Technical Support

This role will give you an excellent opportunity to learn how web applications work and how to troubleshoot them. You will be a part of a high-impact team oriented culture where you will be encouraged to achieve extraordinary results important to you. Qlik will offer you a challenging role with every opportunity to develop as an individual as well as a professional.

Key Responsibilities & Tasks

Continuously learn new products and technologies around business analytics

Register incidents received by web, e-mail and phone in the CRM system

Incident Handling and classify them based on severity and priority

Utilize existing Knowledge Base, manuals or other reference materials to resolve incidents

Investigate and resolve incidents with no known solution

Contribute to the Knowledge Base

Collaborate with Senior or Principle Support Engineers on complex cases when appropriate

Replicate and log reported bugs in bug tracking system

Escalate cases to Escalation or R&D Engineers when required

Customer Care and participate in customer and partner events

Visit customer sites if needed

Attend virtual and classroom based training classes

Complete certifications/training for company products or 3rd party products

Your Profile

Take responsibility for generating a positive customer experience

Be open and straightforward when communicating with customers, partners and other team members

Move quickly to resolve support issues in a timely manner

Challenge the status quo though innovative problem solving

Be a team player by working collaboratively with other team members and departments

Work in a multicultural environment

Competencies & Skills

Bachelor?s degree in Computer Science, Computer Information Systems, Software Engineering or other related field or equivalent work experience.

Understanding of Networking terminology

Understanding of Windows Server settings and utilities

Understanding of relational databases

Knowledge of information frameworks such as XML, HTML or ASP.NET

Awareness of Web Services open standard protocols such as SOAP, WSDL and UDDI

Business level English is mandatory

Swedish, Spanish, French or German would be an advantage

Work shift rotation to cover evenings, public holidays and weekends will occur every other month

Could this be an interesting role for you? Please send us your CV and Cover Letter in English as soon as possible.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.