Product Lifecycle Management (PLM) Support Engineer

Are you an experienced PLM Support Engineer willing to work on a complex system? Are you interested in a career in an exciting international environment at the forefront of modern science? Then join us, and get involved in support and training, and contribute to the evolution of engineering data management tools used by thousands of users. CERN, Take Part!

Introduction
Product Lifecycle Management Support Engineer in the Engineering Department (EN), Alignment Coordination and Engineering Group (ACE), Engineering Data Management Section (EDM).

You will join:
.The Engineering Department (EN) that provides engineering competences, infrastructure systems and technical coordination for the world's largest particle accelerator complex and its experimental facilities.
.The Alignment Coordination and Engineering Group (ACE) which provides project coordination for the accelerator complex, including layout management, integration, scheduling, work and safety coordination as well as metrology and alignment services. The group further provides development and support for the Organization's engineering data, maintenance management tools and CAD systems.
.The Engineering Data Management Section (EDM), which provides software solutions, support and consulting for Engineering Knowledge Management across CERN. We develop and maintain CERN's Product Lifecycle Management system, EDMS, with its CDD (CERN Drawing Directory) component, used to store, exchange, approve and trace design and documentation relevant to the Organization's infrastructure and projects. The system is actively used by over 3000 users and allows for efficient management of over 1.5 million of documents and technical drawings.

Functions
As a PLM Application Support Engineer in the Engineering Data Management Section you will:
.Analyse requirements coming from various user groups at CERN and outside CERN in the scope of Product Lifecycle Management and Engineering Document Management, provide a tailored consultancy service, and implement solutions within the existing technical environment
.Provide collective and individual training in the area of PLM and engineering processes best practices.
.Contribute to the improvement of training and support material, by writing documentation such as FAQ and guidelines.
.Provide daily user support.
.Evaluate trends in the PLM and PDM (Product Data Management) domains, analyse products available on the market and asses their viability and fitness for purpose in the CERN environment.
.Actively participate in testing of software components (purchased or delivered internally by the EDMS development team).
.Coach newcomers in the area of PLM/PDM and the engineering support tools used at CERN.
.Work in collaboration with other teams within or outside the group, such as developers.

Qualification required
Bachelor in the field of Mechanical or Software Engineer, or equivalent.

Experience and competencies
The experience required for this post is:
.Demonstrated experience in providing user support on PLM / PDM systems
.Demonstrated experience in configuration, customization and administration of PLM / PDM systems and their integration with other enterprise systems.
.Demonstrated experience in providing training for information systems in a technical environment.
.Practical knowledge of relational databases (Oracle, SQL) is an asset.

The technical competencies required for this post are:
.Definition of manufacturing method, process, preparation, planning, drawing, and control.
.Application support: user support, request and incident resolution.
.Solution architecture: design of technical solutions in the plm domain supporting engineering processes at CERN.
.User Relationship Management: consultancy and training, assistance to the groups to ensure that they gain maximum benefit from the services supplied.
.Programming/Software development: working knowledge of SQL and/or scripting languages is an asset.

The behavioural competencies required for this post are:
.Communicating effectively: delivering presentations in a structured and clear way; adjusting style and content to the audience; responding calmly and confidently to questions; ensuring that information, procedures and decisions are appropriately documented; providing others with timely information;
.Solving problems: identifying, defining and assessing problems, taking action to address them; seeking and integrating other points of view when tackling an issue; consulting experts in the field and undertaking benchmarking; testing solutions for long-term suitability, cross-checking with all concerned before implementation;
.Working in teams: building and maintaining constructive and effective work relationships; working well in groups and readily fitting into a team; participating fully and taking an active role in team activities;
.Learning and sharing knowledge: keeping up-to-date with developments in own field of expertise and readily absorbing new information; sharing knowledge and expertise freely and willingly with others; coaching others to ensure knowledge transfer;
.Achieving results: delivering high quality work on time and fulfilling expectations.

The language competencies required are:
.English or French: spoken and written with the ability to draw up technical texts. The ability to understand and speak the other language in professional contexts would be an advantage.

This vacancy will be filled as soon as possible, and applications should normally reach us no later than 16.05.2016.

We offer a limited-duration contract for a period of 5 years. Limited-duration contracts shall terminate by default on their date of expiry. Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.