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As Looklet is constantly growing, we are now looking for a competent, driven and service-oriented colleague to join our Technical Support team!

Are you known as the one most tech savvy person among your friends? Are you passionate about helping people? Do you love working in a dynamic environment where you will learn new things every day?

We are a team consisting of wide range of skilled people, all with a passion for high tech state of the art software and hardware creating photo-realistic graphics.
You are the expert in your field and are always willing to help others. Apart from making sure clients succeed, you will have a large set of responsibilities and authority to influence in how we improve our offering.

You are naturally service minded, have a strong urge to give high quality help to clients and have the technical knowledge to do so.

Your days will include
Investigate and troubleshoot a world leading high-tech product on a very detailed level in the software and in our cloud servers.
Resolve client issues ? such as software & hardware issues, network, user assistance
Compile bug reports and feature requests for development in Jira, work close with the developers
Even further enhance client satisfaction, by being an excellent communicator
Develop standard procedures and best practices
Foster constant exchange with remote team members in Paris and NY.
Document knowledge in the form of knowledge base tech notes and articles
Customize client settings in our backoffice
Monitor our ticketing system and assist clients and colleagues
Administer all software licenses and SaaS accounts globally

Your Skills
Tech savvy, fixer and someone who love to troubleshoot complex issues
Service-mindedness and commitment to making technology work reliably
Advanced knowledge of Unix systems, utilities and scripting
Curiosity and skillset to investigate bugs and find workarounds and solutions
Cost-conscious attitude to constantly look for more efficient yet reliable solutions
Outstanding verbal and written communication skills in Swedish and English, and a true passion to help people
Self-starter, a proactive attitude and solution orientation (problems are challenges, not obstacles)
Multi-tasking skills, time management skills and ability to prioritize work
Ability to work independently and flexibility to take on-call duty (rotation)
Your Background
3+ year of qualified work experience in relevant industry
High school/University education within Computer Science or similar

Nice to have skills
German or French business language skills
Programing experience - specifically Java
Worked at a startup
Professional interest in fashion and/or photography
You have overall experience from working with both PC and Mac

Broad set of responsibilities
Eat from the famous Looklet Breakfast Buffet together with your colleagues, served free-of-charge everyday in our office.
Join a small and international team with flat hierarchies and very close to the development team, top management very visible and presenting updates every week
Work in a dynamic and young environment
Join one of the most exciting tech companies in Stockholm
Work with a group of people that are passionate about Tech and share a lot of fun
Prospect of learning and taking on more responsibility over time

Additional information:
Google Cloud-based production, dev and stage servers
Freshdesk as our ticketing system
Ubuntu servers

Looklet at a glance
We are a fast-growing B2B fashion-tec

Detta är en jobbannons med titeln "Technical Support Specialist" hos företaget Looklet AB och publicerades på webbjobb.io den 7 september 2016 klockan 13:54.

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