IT Support Technician, Windows - IS/IT

About Axis Communications
Axis offers intelligent security solutions that enable a smarter, safer world. As the market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to customers through a global partner network.

Axis has long-term relationships with partners and provides them with knowledge and ground-breaking network products in existing and new markets.

Axis has more than 2,100 dedicated employees in more than 50 countries around the world, supported by a global network of over 80,000 partners. Founded in 1984, Axis is a Sweden-based company listed on NASDAQ Stockholm under the ticker AXIS.

For more information about Axis, please visit our website http://www.axis.com .

Reference number: 1679

WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that’s just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers.
We need to increase our capacity within IT Service Department to be able to meet Axis needs. We are therefore now looking for an IT Support Technician with Windows skills.

WHAT WILL YOU DO? The IT Helpdesk team is part of the IT Services. Our responsibility is to provide and maintain a secure, reliable and effective IT infrastructure and IT Support at Axis. We are working with everything from new infrastructure development and future IT technologies to maintenance of existing IT environments and support. The IT Department is working in close cooperation with other departments at HQ, sales offices and productions sites around the world and focus on Axis needs regarding IT.

As IT Support Technician you will support end users from all over the world handling technical support cases. Your main tasks will be:

• First line support via case management systems, telephone, visitors & onsite
• Install, configure and deliver new computers
• Troubleshooting and problem solving
• User Accounts (Add / Change / Delete) in Active Directory
• Manage the purchase of computers and peripherals
• Continuously define and document procedures and processes

WHO ARE WE LOOKING FOR? We are looking for a service-minded team player with an educational background in IT or equivalent work experience. You have at least two years of experience from working with IT.

We believe you have a genuine interest in IT and technology and an ability to deliver and explain problem solution for users at different levels. Furthermore you are a good communicator, speaking and writing Swedish and English on a very good level.

We believe you have:

Advanced knowledge about Windows OS SCCM knowledge Experience from Service Management tool Knowledge and understand TCP/IP Experience from working in Active Directory Basic Linux & Mac knowledge A pedagogical approach, both spoken and written Structured and organized
The position is based in Lund, Sweden.

READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.

Are you up for the challenge?
Find out more from our IT Helpdesk Manager, Ken Granqvist, at phone +46 46 272 18 00.

We review applications continuously.