Head of User Experience, Channels

Assignment specification

We believe that competence center Channels has the most exiting mission in the bank! Our industry is undergoing a revolutionary transformation, and what we to today will affect how Swedbank’s almost four million customers will perceive us in the future. Our job is to shape Swedbank’s future customer meeting and link together our retail business with new digital business opportunities.

Digitalization and customer experience are two of the banks focus areas forwards. User experience and design are crucial areas to succeed in for us to be successful in these focus areas. We are now looking to recruit an experienced leader to a group working with UX, Service and Interaction design. The group will consist of approximately 15 specialists with desired and very valuable competence in these areas.

In the role as Head of User Experience you will report to the Head of Channel Management. Examples of responsibilities are:

• Manager for personnel
• Overall responsibility for UX and Service Design
• Responsible for driving the development of working methods in the field and ensure that work is conducted in accordance with market standards
• Development and implementation of guidelines and principles
• Ensure delivery of best in class customer experience in the digital channels
• Ensure customer focus

Previous experience relevant for this position, e.g.

• Manager/leader position in similar field
• Deep knowledge in user experience and/or service design
• Have at least 5 years experience of working with service design / UX Design
• Has worked strategically with digital services to end customers.
• Have extensive experience in interaction design, prototyping and concept development.
• Broad experience of bringing in and lead service design / UX methods
• Used to set the requirements and work with consultants / external agencies.
• Used to working with user research combined with quantitative data and base your solutions on facts
• Have experience in mapping the entire customer journey regardless meeting point or channel.

Although experience in the design field is crucial, the the right candidate’s primary passion must be to lead and develop other people, and thats his/her main responsibility is to create the best conditions for the team to succeed in their work.

Why work with us

We believe that long-lasting relationships with our customers and employees create the foundation for sustainable business. We would like to welcome you to the international organization, where you can apply your knowledge in creating relevant, efficient and innovative services to our clients. We offer you broad development and learning possibilities under professional leaders, we value healthy lifestyle culture and a work-life balance. When people grow – businesses and society grow.

Do you want to know more?

Our partner in this recruitment is Bohmans Nätverk. For more information about this position please contact Victor Zetterström [email protected]) or Kristian Vång [email protected]

We are looking forward to your application!