Support Engineer, Customer Success

Job Description:
As a Support Engineer within Customer Success you will help our existing customers worldwide utilize their usage of Hansoft. You will work in the Customer Success Squad to solve support questions from our customers, technical ones as well as usability and how-to questions.

Responsibilities:
Answering incoming support questions via email or phone.

Reproduce problems that customers have experienced, target the problem and create a solution together with developers or more senior support staff.

Support Hansoft staff on matters of product usage and other IT-related problems that arise.

Collaborate within Customer Success as well as with other Hansoft squads making sure our user base get qualitative support and to grow existing accounts.

This position is based out of our Swedish office in Uppsala. You will start with a training period to gain the necessary product knowledge for the position.

Job Requirements:
We believe that a successful candidate will:

Have experience from working in an IT-support role.

Have an IT-background with an understanding of client-server solutions, web solutions, MS Office etc.

Have general knowledge of databases and database architectures.

Have experience from working with server-client infrastructure like Microsoft AD, LDAP or similar.

It is also meriting, but not a requirement, if you have experience with Mac OS X and/or Linux.

Be highly communicative in Swedish and English, written and verbal.

Be eager to work in an entrepreneurial environment and appreciate both the possibilities and challenges of a small but growing, dynamic company.

With offices in Uppsala, Tokyo and San Francisco, Hansoft has an environment where the team members are given the opportunity to unleash their potential, combining creativity with technical challenges. Every team member at Hansoft has the opportunity to push both the product and the company to greater heights.

The position will be based out of our office right in the centre of Uppsala, Swedens fourth largest municipality. Perhaps best known for its large 15th century university founded in 1477, the city also offers beautiful surroundings, a lively cultural scene and a quickly expanding high technology business sector. Commuter distance to Stockholm city is 40 minutes and 20 minutes to main airport Arlanda.

About Hansoft:
Hansoft is a rapidly expanding Swedish software company with clients in Asia, Europe, Australia and North America. Our product is used for team collaboration and management in large complex software development projects that typically use agile and lean development methods. We have clients in industries such as Electronics, Aerospace, Game Development, Telecom and Cloud Services like for example Dolby, Electronic Arts, Bang & Olufsen Ubisoft, id Software, Capcom, and the Swedish Space Corporation to mention a few. We are searching for brilliant employees that thrive in an agile, collaborative, team-based and entrepreneurial environment, looking for a exciting work culture where teamwork and excellence is rewarded, hard work is expected, and the world is the playground. Hansoft employees enjoy competitive salaries, excellent benefits and a career opportunity with no speed limits.