Business Analyst Telecom

Experis IT erbjuder kompetensförsörjning av chefer och specialister inom IT via konsultverksamhet, rekrytering och projektlösningar. Genom att kombinera vår branscherfarenhet med vår kunskap om människans potential får vi såväl individer som verksamheter att växa och utvecklas. Experis IT finns på ett 30-tal orter i Sverige och i mer än 50 länder världen över.

Location Stockholm, initially part time in Karlskrona

4-6 duration with potential extension
The Business Analyst will be part of Remedy application team responsible for analysis and design as well as development and management of phased implementation (iterations, baselines).

The Business Analyst will work mainly towards the end customer as systems expert. End customer representation is typically business users SME from Customer Service / Network / Service Delivery or requirements analysts. The Business Analyst will work with project manager, enterprise architects, solution architects, on-site and off-site developers and testing team to support design, development and implementation of projects.

Actively lead / participate in the following:
• Assist with the design and development of business process maps
• Provide feedback on legacy integration
• Review and validate business requirements (user stories) with team and key business stakeholders
• Identification of risks and issues related to assigned scope in quote to cash value chain
• Analysis of gaps between IT scope and requested business requirements
• Recommendation of alternatives to remediate gaps between IT scope and requested business requirements
• Business client support during user acceptance testing and release cutover

General Team Responsibilities:
• Produce high quality work products
• Identify opportunities for improvement
• Establish and maintain good relationships with project team and
• Assist in the development of project documentation
• Use established documentation templates to create work products
• The consultant shall be able to design the required BMC Remedy ARS architecture, ensure that the solution/system to be designed reflects the client’s requirements and keep the client informed about the development and progress of the BMC Remedy ARS design

Key deliverables including:
• Be the technical lead , responsible for design and guide the resources in the Remedy upgrade project
• Be the technical lead , responsible for design and guide the resources in the Tesla integration project (ongoing)
• Validate business process maps
• Develop and manage planning, development and implementation phases (iterations & baselines)
• Provide feedback on detailed business rules & requirements (user stories)
• Assist with development of appropriate test cases & scenarios

Required competence
• The consultant must have at least 5 years of experience from major projects within the IT and/or telecom sector in the role as a Remedy specialist .
• BMC Remedy Action Request System(ARS) Consultant (10 or more years’ experience)
• Technical consultant with strong knowledge of custom built applications on the Remedy ARS platform
• Excellent knowledge of BMC products and upcoming versions
• Excellent knowledge (5 or more years’ experience) in data modelling and data normalization
• Excellent knowledge (5 or more years’ experience) in SQL
• Excellent knowledge of Linux
• Good knowledge of Oracle DB and Client
• Certified in ITIL® Foundation Version 2 and/or Version 3
• Good knowledge of web service architecture and SOAP/XML language

Required product/system knowledge
• BMC Remedy Action Request System(ARS) Consultant (10 or more years’ experience)
• Experience in adapting the BMC Remedy Action Request System (ARS) / ITSM for multi sourcing with integrations towards main suppliers such as Tele2, Ericsson och Huawei.
• Linux (10 or more years’ experience)
• Oracle SQL/DB/Client (10 or more years’ experience)

Method required
(e.g. RUP/C-RUP, C-ERP /ASAP, AIM. Pinnpoint/)
Telecom industry expertise with:
• Telecom customer service knowledge
• Telecom mass market knowledge
• Telecom business process expertise, including knowledge of TM Forum eTOM
• Telecom process mapping, business rules and business requirements development

Kontaktperson
Frågor om tjänsten besvaras av Nicolina Johansson, nicolina.johansson@se